{"id":3265802,"url":"https://alion.io/job/advtech-group-ict-support-schools-roming","title":"ICT Support – Schools Roming","company":{"id":3011626,"name":"Advtech Group","domain":"groupadvtech.com","url":"https://alion.io/company/groupadvtech","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandton, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":28000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"OneDrive","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-26T09:10:12Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-27T13:12:10Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overall Purpose of the Job: \nThe IT Support person provides technical assistance and support related to computer systems, hardware, and software. They respond to queries, run diagnostic programs, isolate problems, and as the primary support person for the location of work. This role is crucial for ensuring the efficient operation of the site’s IT infrastructure at the location of work.\nWhere applicable the person will be responsible for the junior support staff at the campus.\nMain Outputs and Responsibilities for this Position:\nInfrastructure Support:\nConduct daily checks on the IT infrastructure (LAN, WLAN, WAN, etc.) to monitor uptime requirements and ensure systems are running optimally.\nInstall and coordinate the deployment of hardware, systems, and infrastructure within the campus.\nAccountable for the support for the IT infrastructure (LAN, WLAN, WAN, etc.) at the campus. Perform diagnostics and troubleshooting, where applicable, and escalate to necessary internal or external parties when needed.\nFulfil appropriate access requirements based on P7 policies. [BL2.1]\nInteract and liaise with vendors or service providers for support and troubleshooting as necessary.\nSecurity:\nAdhere to policies and procedures to ensure compliance with the company's standards.\nMonitor and manage device compliance and exposure to maintain security and efficiency.\nRespond promptly to IT incidents, providing effective solutions, or escalating where necessary and complete the necessary documentation pertaining to the incident.\nManage and execute patch management for both servers and workstations, including vulnerability patching for devices and applications.\nEnsure timely and effective patching of vulnerabilities across all devices and applications.\nEnsure the accuracy of campus device statistics by verifying that the number of physical devices matches the records in Active Directory (AD), Azure Active Directory (AAD), System Centre Configuration Manager (SCCM), Microsoft Endpoint Manager (MEM), and Microsoft Defender for Endpoint (MDE).\nEnsure compliance with software and devices meet standard.\nConnectivity and Communications Support:\nMonitor network connectivity and communication systems to ensure reliable and secure communications.\nTroubleshoot and resolve network issues.\nEnsure secure and efficient network operations.\nOffice 365 and IT Systems Support:\nMonitor OneDrive health on endpoints.\nVerify licensing requirements for campus staff.\nConduct periodic Teams and SharePoint data cleanups and deletions.\nAssist with account audits (Joiners, Movers, Leavers - JML).\nProvide first-line support for Office 365 web and desktop applications.\nCapture as much information as possible into the service desk ticket, including relevant details such as screenshots, troubleshooting steps taken, and the outcomes of those steps.\nFollow escalation procedures: escalate unresolved problems to the Schools ICT Team leads or log a service request (SR) with AIT to involve the Systems Administrators or Engineers as needed.\nDirect users to log tickets through the Service Desk.\nBusiness System Support:\nProvide support for business systems.\nTroubleshoot and resolve business application issues and escalate to the Schools ICT Team Lead. Assist in troubleshooting to ensure correct information is passed to the appropriate Business Application Vertical.\nCustomer Management:\nProvide support through the service desk, ensuring efficient resolution of user issues and queries.\nRespond to service desk tickets promptly and within SLA.\nTrack and prioritize support requests.\nEnsure timely resolution and user satisfaction.\nEducation:\nICT Diploma\nITIL v3 Foundation\nExperience:\n3 Years experience in Desktop/ICT support.","description_format":"text","description_chars":3724,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education","Secondary Education"],"lifecycle":[{"event":"open","at":"2026-10-26T09:10:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:1","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/advtech-group-ict-support-schools-roming","json_url":"https://alion.io/job/advtech-group-ict-support-schools-roming.json","meta":{"generated_at":"2026-10-27T14:40:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3317,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3011626},"rest":"https://alion.io/mcp/rest/get_company?id=3011626"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadvtech-group-ict-support-schools-roming"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadvtech-group-ict-support-schools-roming"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadvtech-group-ict-support-schools-roming"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/advtech-group-ict-support-schools-roming\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadvtech-group-ict-support-schools-roming"}]}