{"id":2842469,"url":"https://alion.io/job/advtech-group-service-desk-hr-payroll","title":"Service Desk - HR & Payroll","company":{"id":3011626,"name":"Advtech Group","domain":"groupadvtech.com","url":"https://alion.io/company/groupadvtech","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandton, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":53},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-19T09:39:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T11:40:39Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Overall purpose of the job\nResponsible for the timely and effective response to user queries and problems across the People and Payroll application landscape, through the receipt and logging of problems and the coordination of rapid and appropriate responses for first-line resolution. Provides basic telephonic and remote guidance on these systems where required and may manage an incident through to completion.\nThe role provides first-line support for employees, line managers and Payroll and People and Culture practitioners across the group's brands and countries, on SAP SuccessFactors Employee Central, the payroll platforms and the associated self-service capability. This includes assisting the user to resume normal operation, channelling requests for help to the appropriate function, monitoring progress, and keeping users informed.\nEnsures that optimal relations with users are established and maintained, and that agreed service standards in respect of response, resolution and call quality are met.\nService hours\nWeekdays, \nExtended cover during People and Payroll peak periods: payroll input cut-off, the payroll run, pay day, the February and March tax year end, tax certificate season, and the annual increase and bonus cycles.\nWeekend and after-hours cover by arrangement during payroll peaks and scheduled release windows, rather than as a standing weekend roster.\nPeople and Payroll demand is driven by the payroll calendar rather than spread evenly across the week. \nEducation (formal qualification required)\nMinimum\nNational Senior Certificate (NQF 4).\nAn IT diploma or certificate (NQF 5 or above); or a payroll or people administration qualification or certificate; or demonstrable equivalent experience in one of those fields.\nOne year of relevant experience in a service desk, IT support, people shared services or payroll administration environment.\nWorking knowledge of a payroll or human capital management system, at end-user level or above.\nIdeal\nITIL 4 Foundation.\nSAP SuccessFactors Employee Central end-user or administration exposure.\nExposure to a payroll platform such as PaySpace or Deel..\nCustomer service or contact centre certification.\nA second South African official language, or a language relevant to the group's operations in other countries.\nApplications/ Systems Support\nProvides 1st level support on assigned applications within SLA\nMonitors and administers Applications/Systems Problems\nAssists with daily administration tasks (Applications checks, maintenance and upgrades)\nProvides accurate & clear verbal and written reporting for application failure investigations and resolutions\nAdminister the Access Control System i.e. grant access rights, channel access rights calls, update & terminate\nExperience (minimum experience required)\nService desk, contact centre or first-line IT support \nWorking within a logged-call and service level environment \nPayroll administration, people administration or people shared services\nUse of a payroll or human capital management system \nHandling confidential personal or financial information \nSAP SuccessFactors Employee Central Advantageous\nSupporting users across more than one country or legal entity \nMulti-brand or group operating environment","description_format":"text","description_chars":3239,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education","Secondary Education"],"lifecycle":[{"event":"open","at":"2026-10-19T09:39:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":20,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/advtech-group-service-desk-hr-payroll","json_url":"https://alion.io/job/advtech-group-service-desk-hr-payroll.json","meta":{"generated_at":"2026-10-21T11:47:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16653,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3011626},"rest":"https://alion.io/mcp/rest/get_company?id=3011626"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadvtech-group-service-desk-hr-payroll"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadvtech-group-service-desk-hr-payroll"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadvtech-group-service-desk-hr-payroll"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/advtech-group-service-desk-hr-payroll\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadvtech-group-service-desk-hr-payroll"}]}