{"id":201794,"url":"https://alion.io/job/adyen-head-of-forward-deployed-engineering-operations","title":"Head of Forward Deployed Engineering - Operations","company":{"id":8354,"name":"Adyen","domain":"adyen.com","url":"https://alion.io/company/adyen","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":77,"open_postings":72,"ghost_share":0.069,"stale_share":0.472,"repost_share":0.125,"time_to_fill_p50_days":75,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Solutions","role_family":"Solutions","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":128000,"max_usd":284000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":291},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-05T13:14:30Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-11-03T06:03:24Z","board_verified":true,"closed_at":null,"days_open":150,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":150},"description":"This is Adyen\nAdyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. \nFor our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.\nHead of Forward Deployed Engineering - Operations \nThis role focuses on moving beyond isolated pilots and volunteer-led activity, and building a more deliberate approach to re-engineering work through AI, automation, and better operating design.\nThis role will lead that for Ops. It will set the direction for what an AI-native, and highly leveraged operations model should look like, help identify where the biggest opportunities sit, and create the structure that allows domain-owned use cases to turn into real outcomes.\nDomain leads will remain accountable for the impact delivered in their own areas. This role exists to bring the thought leadership, technical credibility, outside-in perspective, and driving force needed to help make that happen across the function. \n Head of Forward Deployed Engineering - Operations \nSet the AI and innovation direction for Operations, with a clear view of what will create the most meaningful step change in customer experience, productivity, quality, and scalability.\nWork with the domains to identify and prioritise the use cases that matter most, based on business value, feasibility, and readiness.\nLead the central Ops innovation model, including the structure, ways of working, and foundations needed for domain-led re-engineering to succeed.\nLead a small team of Forward Deployed AI specialists to turn ideas into real, scalable solutions.\nBuild credibility for AI across Ops through clear thinking, practical examples, and a strong view of where the real value is and where the risks are.\nStay current on the AI landscape, emerging patterns, and market developments, and translate that into practical implications for how Ops should evolve.\nWork with central business enablement and capability teams so that new capabilities landing across the company are connected to Ops needs, and the right upskilling happens as use cases scale.\nRepresent Operations in central engineering, making sure that Ops priorities are well understood, well framed, and well supported.\nTrack progress and value delivered, and keep the focus on outcomes rather than activity.\nWhat good looks like\nOps has a clear and credible point of view on where AI should and should not be applied.\nThe Domains have better clarity on where to focus and what will drive the biggest outcomes. \nHigh-value use cases move fast from idea to implementation.\nThe relationship between Ops and central engineering is stronger, with clearer translation between operational needs and technical delivery.\nAI adoption in Ops is deliberate, practical, connected to real workflow improvement.\nWe build scalable solutions that drive meaningful outcomes.\nTeams are better equipped to work differently as new tools and workflows land.\nWhat you bring\nStrong operational judgement. You understand how real work happens, where friction sits, and what it takes to redesign workflows in practice.\nEnough technical depth to have credibility with engineers and technical partners. You do not need to be the hands-on builder for every solution, but you do need to understand architectures, trade-offs, risks, and what good looks like.\nDeep curiosity in AI and adjacent technology. You naturally keep up with the space, understand where the market is moving, and can separate substance from hype.\nThe ability to turn ideas into outcomes. You can move from concept to prioritisation to implementation, and you know how to avoid getting stuck in pilot mode.\nStrong executive presence. You can command respect with senior stakeholders, challenge constructively, and represent Operations well in cross-functional discussions.\nA practical, creative, solution-oriented mindset. \nLong-term thinking. You can look beyond the next pilot or tool and help shape the foundations for where Ops needs to go over time.\nStrong cross-functional instincts. You are comfortable working across operations, engineering, data, product, enablement, and capability teams.\nWho you are\nLed meaningful transformation in an operations or service environment.\nBuilt or scaled AI, automation, or digital workflow improvements beyond small experiments.\nWorked closely with engineering or technical teams and can hold your own in those conversations.\nInfluenced senior leaders and moved cross-functional agendas forward without relying only on formal authority.\nHelped shape operating models, governance, or delivery mechanisms that made change more repeatable.\nWorked in an environment where pace, ambiguity, and practical execution all mattered.\nOur Diversity, Equity and Inclusion commitments \nOur unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. \nStudies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!\nWhat’s next?\nEnsuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.\nThis role is based out of our Amsterdam office. 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