{"id":36170,"url":"https://alion.io/job/adyen-technical-support-engineer","title":"Technical Support Engineer","company":{"id":8354,"name":"Adyen","domain":"adyen.com","url":"https://alion.io/company/adyen","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":60,"ghost_share":0,"stale_share":0.567,"repost_share":0.033,"time_to_fill_p50_days":79,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":78000,"period":"year","method":"role_country_seniority_unknown","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-07-22T07:02:55Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-13T17:36:32Z","board_verified":true,"closed_at":null,"days_open":83,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":83},"description":"This is Adyen\nAdyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. \nFor our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.\nTechnical Support Engineer\nAs a Technical Support Engineer based in Tokyo, you'll be part of Adyen's global Technical Support organisation, working closely with merchants across Japan while collaborating with teams and colleagues around the world. You'll partner with Engineering, Product, Commercial, and Operations to help merchants successfully integrate with and operate on the Adyen platform.\nThis is a highly customer-facing role where you'll troubleshoot complex technical issues, advise merchants on integration best practices, and help them get the most out of Adyen's products. Beyond supporting merchants in Japan, you'll contribute to global initiatives, share knowledge across regions, and help continuously improve the way Technical Support operates worldwide. Your work will have a direct impact on our merchants' ability to process payments reliably and grow their businesses.\nWhat you'll do\nAct as a primary technical point of contact for merchants across Japan and across the globe, providing support via email, phone, and other communication channels.\nTroubleshoot complex API, integration, and payment processing issues, partnering with Engineering and Product teams to drive resolution.\nAdvise merchants on implementation best practices and help optimise their payment setup on the Adyen platform.\nBuild trusted relationships with merchants by delivering technical expertise and a best-in-class support experience.\nPartner closely with Account Managers, Implementation Engineers, Product, Engineering, Commercial, and Operations teams across multiple regions to improve the overall merchant experience.\nGather merchant feedback and identify recurring themes to help influence product improvements and platform enhancements.\nCollaborate with Technical Support teams across APAC and globally, sharing knowledge, driving operational improvements, and contributing to cross-regional initiatives and projects.\nContribute to the continuous improvement of global support processes, documentation, and best practices to help scale the Technical Support organization.\nMaintain a high standard of customer satisfaction through technical expertise, clear communication, and end-to-end ownership of merchant issues.\nWho you are\nYou have experience in Technical Support, Technical Solutions, Solutions Engineering, or a similar customer-facing technical role.\nYou enjoy solving complex technical problems and working directly with customers.\nYou have experience supporting APIs, web technologies, and software integrations.\nYou're comfortable analyzing logs, debugging technical issues, and identifying root causes.\nYou have scripting or programming experience (e.g. SQL, JavaScript, Python, or Java).\nYou thrive in a fast-paced environment and can prioritize multiple issues effectively.\nYou enjoy collaborating with globally distributed, cross-functional teams across Product, Engineering, Commercial, and Operations.\nYou're customer-centric and take ownership from problem identification through to resolution.\nYou're fluent in Japanese and English, with the ability to support local merchants while collaborating seamlessly with colleagues and stakeholders across different regions.\nExperience within payments, fintech, e-commerce, or SaaS is highly desirable.\nYou enjoy working in an international environment and are excited by the opportunity to contribute to both local merchant success and the ongoing evolution of Adyen's global Technical Support organization.\nYou're available to work public holidays on a rotational basis to ensure support coverage, with potential weekend coverage as business needs evolve.\nOur Diversity, Equity and Inclusion commitments \nOur unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. \nStudies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!\nWhat’s next?\nEnsuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.\nThis role is based out of our Tokyo office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.","description_format":"text","description_chars":5466,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false},{"language":"Japanese","level":"Advanced (C1)","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-07-22T07:02:55Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.414,"p_room":0.44,"age_days":82,"expected_fill_days":79,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/adyen-technical-support-engineer","json_url":"https://alion.io/job/adyen-technical-support-engineer.json","meta":{"generated_at":"2026-10-13T21:31:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32948,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8354},"rest":"https://alion.io/mcp/rest/get_company?id=8354"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadyen-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadyen-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadyen-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/adyen-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadyen-technical-support-engineer"}]}