{"id":256811,"url":"https://alion.io/job/adyen-technical-writer-docs-excellence","title":"Technical Writer - Docs Excellence","company":{"id":8354,"name":"Adyen","domain":"adyen.com","url":"https://alion.io/company/adyen","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":67,"ghost_share":0.09,"stale_share":0.493,"repost_share":0.149,"time_to_fill_p50_days":77,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Product","role_family":"Product","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":125000,"currency":"USD","period":"year","gross":null,"usd_annual":125000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Git","optional":false},{"name":"Java","optional":true},{"name":"Postman","optional":true},{"name":"Python","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-09-04T14:02:45Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-30T08:27:11Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":54},"description":"This is Adyen\nAdyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. \nFor our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.\nThe Role\n\n Our Docs Excellence team is looking for a systems-minded Technical Writer to join us in Chicago. This isn't a traditional writing role: we treat technical content as structured, living knowledge rather than static pages, and you'll operate as equal parts System Builder and Technical Curator.\nYou'll step into an established documentation practice: existing style guidelines, a domain-based team structure, and a workflow that blends traditional technical writing with AI-assisted tooling, and you'll help evolve it further as a Knowledge Architect. As System Builder, you'll design the metadata schemas, ontology, and context rules that guide automated first-pass content generation. As Technical Curator, you'll apply exceptional editorial judgment to review, fact-check, and refine that output into precise, trustworthy, and well-structured developer documentation.\nWhat You'll Do\nDesign and maintain metadata schemas (YAML front matter), ontology, and rules that support automated, first-pass content generation workflows.\nReview, edit, and fact-check auto-generated content and code snippets for technical accuracy, edge cases, and voice.\nAuthor and refine API reference guides, integration workflows, and conceptual docs in a docs-as-code environment (Git, Markdown).\nPartner with Product Managers, Engineers, Support, and Implementation Managers to capture platform logic and validate merchant integration flows.\nStructure documentation so it works for two audiences at once: human developers navigating integrations, and AI systems parsing context.\nWho You Are\n3+ years documenting complex technical spaces, including APIs, SDKs, or developer platforms, with a portfolio that shows real writing and editing craft.\nComfortable thinking beyond the page: you can design ontologies, metadata schemas, and structured information models.\nA high-judgment editor who can spot hallucinations, inaccuracies, or structural gaps in automated drafts.\nFully fluent in Git, Markdown, and docs-as-code toolchains.\nA practical, hands-on user of AI tools and LLMs to gather context and streamline documentation work.\nSomeone who asks why before executing. We value critical thinking and problem-solving as much as craft.\nComfortable managing multiple stakeholders and adapting to a fast-moving, evolving environment.\nBonus Points\nExperience with Postman, VS Code, or similar tools.\nBasic ability to read code snippets (Java, Python, TypeScript) to verify API logic.\nTeam & Location \n You'll join a global community of 15 writers, supported by 2 engineering teams and a senior PM across Amsterdam, Madrid, and Chicago. This role is based in our Chicago office; we operate a hybrid model (3 days/week in office).\nWhy Adyen?\nThis is an exceptional opportunity to join a solid, established company with a startup mindset, characterized by small teams, direct communication, and work on important challenges. We offer an environment of ownership and speed. \nThe annual base salary range for this role is $100,000 - $125,000 plus RSUs; to learn more about our compensation philosophy, please click here. This position is based out of the Chicago office.\nOur Diversity, Equity and Inclusion commitments \nOur unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. \nStudies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!\nWhat’s next?\nEnsuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.\nThis role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.","description_format":"text","description_chars":4989,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-05T11:24:13Z"},{"event":"close","at":"2026-09-09T08:41:24Z"},{"event":"reopen","at":"2026-10-09T03:43:27Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.533,"p_room":0.6,"age_days":55,"expected_fill_days":77,"reasons":["conf:1","stale_co","velocity","win:late","crowd:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":125000,"is_top_pay":false},"html_url":"https://alion.io/job/adyen-technical-writer-docs-excellence","json_url":"https://alion.io/job/adyen-technical-writer-docs-excellence.json","meta":{"generated_at":"2026-10-30T09:55:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14240,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8354},"rest":"https://alion.io/mcp/rest/get_company?id=8354"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadyen-technical-writer-docs-excellence"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadyen-technical-writer-docs-excellence"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadyen-technical-writer-docs-excellence"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/adyen-technical-writer-docs-excellence\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadyen-technical-writer-docs-excellence"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":256811}},{"tool":"search_jobs","arguments":{"company":"adyen.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":256811},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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