{"id":2368825,"url":"https://alion.io/job/aecom-aecom-traffic-management-center-operator-trainee-2","title":"AECOM Traffic Management Center Operator Trainee","company":{"id":3394,"name":"AECOM","domain":"aecom.com","url":"https://alion.io/company/aecom","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":74,"open_postings":796,"ghost_share":0.021,"stale_share":0.967,"repost_share":0.021,"time_to_fill_p50_days":34,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"intern","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-10-12T15:03:21Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-23T09:09:28Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Work with Us. Change the World.\nAt AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.\nThere has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.\nWe're one global team driven by our common purpose to deliver a better world. Join us.\n AECOM is actively seeking an experienced Traffic Management Center (TMC) Operators for immediate employment for statewide work in South Carolina for the South Carolina Department of Transportation. Assigned in Columbia, South Carolina, TMC.\nColumbia State TMC Hours for this position would be Overnight and the hours would be 6pm-6am (Operational hours are subject to change to meet the needs of SCDOT (emergency, evacuation, storm response, etc.) \nThese positions require a consistent rotating schedule that varies by week that may include 12- 14 hour days. The minimum starting pay rate is $20.00/hour with promotional opportunities available after successful completion of six weeks of initial training and again at a minimum of a year of high performing operations meeting minimum standards. Offer is contingent on validation of SCDOT TMC training and performance requirements.\nThe position uses Advanced Traffic Management Systems (ATMS) software and web-based applications for monitoring freeways and managing events/incidents; dispatching incident management personnel; answering and responding to calls from State Highway Emergency Program (SHEP) Patrollers; and communicating, coordinating, and collaborating with other staff, SC Department of Transportation and Department of Public Safety personnel, and partner agencies.\nABOUT THE OPPORTUNITY\nThe position performs tasks in support of monitoring, detecting and responding to traffic related incidents, emergencies and needs for motorist assistance along regional interstates across the state of South Carolina.\nSCDOT’s transportation management program includes dispatch/operator staff in support of roadside assistance for stranded motorists on SC’s freeways. AECOM dispatch/operator staff support SHEP field staff (patrollers) 7 days a week, 365 days per year, serving a critical role in the delivery of safety and mobility to the motoring public.\nThe routine responsibilities of this position include, but are not limited to:\nTECHNICAL RESPONSIBILITIES:\nDispatch and coordinate SHEP patrollers, who provide roadside assistance for stranded motorists and response to roadway incidents and disruptions.\nMonitor field surveillance camera video and other information sources for the detection and verification of events that impact traffic flow and safety.\nLog potential and confirmed events that impact traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activity.\nUse software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as surveillance cameras and dynamic message signs.\nParticipate in technical and customer service training and certification activity as required by the program.\nFollow Standard Operating Procedures and Standard Operating Guidelines provided by the program.\nLog information about agency communication, first responder activity, and roadway checks.\nCOMMUNICATION RESPONSIBILITIES:\nPerform communication tasks consistent with the program’s high level of customer service expectations and training.\nDispatch and communicate with SHEP patrollers and SCDPS, using program-directed radio and/or phone communication protocols.\nAnswer phone calls and provide information or assistance to motorists, SCDOT personnel, or other agencies on traffic and road conditions, transfer calls to designated personnel as appropriate.\nCommunicate via radio and/or phone with law enforcement, ambulance, fire department, and towing service staff and provide clear and accurate information regarding traffic incidents and the response required.\nCommunicate via radio and/or phone with SCDOT personnel to provide clear and accurate information regarding incidents, traffic, road, maintenance and construction activity, and related weather conditions.\nPerform written documentation of activity and communication in a clear, concise, and complete manner.\n Minimum Requirements:\nHigh School Diploma or GED.\nMust be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.\nAbility to operate software platforms and web-based applications.\nMust pass a state and federal criminal history/security background check.\nMust pass a pre-employment drug screen.\nAbility to successfully pass post-employment 6-week SCDOT TMC training and performance program which is a condition of continued employment.\nPREFERRED QUALIFICATIONS:\nPrevious experience working in a call center, customer service, 911 Operator or dispatching environment.\nDemonstrated ability to meet a high level of customer service expectations.\nAbility to work in a calm manner and professional manner in a fast-paced, high-pressure environment.\nPrevious experience working in a position which includes heavy telephone, radio, and computer/technology usage.\nEffective oral and written communications skills for in-person, radio, and phone conversations.\nAbility to interpret and understand geographic information portrayed on a map and map-based applications.\nKnowledge of interstates and state routes throughout South Carolina with geographic familiarity of the freeway system and arterial roads.\nWorking knowledge of and skill set to utilize and operate an ATMS software platform and/or web-based applications.\nEfficient and accurate data entry skills.\nAbility to solve problems and prioritize tasks, and be organized, responsible and timely.\nAbility to work independently and in a team environment.\n This position does not include sponsorship for United States work authorization\nThis position does not include relocation benefit\nAt AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.\nAbout AECOM\nAECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.\nAECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.\nWhat makes AECOM a great place to work\nYou will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community-where you have the freedom to grow in a world of opportunity.\nAs an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":9008,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Civil & Structural Engineering","Urban Planning","Architecture","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-12T17:10:34Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":307500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.614,"p_room":1,"age_days":10,"expected_fill_days":34,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/aecom-aecom-traffic-management-center-operator-trainee-2","json_url":"https://alion.io/job/aecom-aecom-traffic-management-center-operator-trainee-2.json","meta":{"generated_at":"2026-10-23T13:09:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19564,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3394},"rest":"https://alion.io/mcp/rest/get_company?id=3394"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faecom-aecom-traffic-management-center-operator-trainee-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faecom-aecom-traffic-management-center-operator-trainee-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faecom-aecom-traffic-management-center-operator-trainee-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aecom-aecom-traffic-management-center-operator-trainee-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faecom-aecom-traffic-management-center-operator-trainee-2"}]}