{"id":4021687,"url":"https://alion.io/job/aecom-it-support-specialist-2","title":"IT Support Specialist","company":{"id":3394,"name":"AECOM","domain":"aecom.com","url":"https://alion.io/company/aecom","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":74,"open_postings":748,"ghost_share":0.02,"stale_share":0.973,"repost_share":0.02,"time_to_fill_p50_days":35,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edinburgh, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Microsoft Entra ID","optional":true}],"status":"live","first_seen_at":"2026-11-10T13:27:57Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T15:14:08Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Work with Us. Change the World.\nAt AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.\nThere has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.\nWe're one global team driven by our common purpose to deliver a better world. Join us.\n The IT Support Specialist is a role that will be covering the Europe Region. The core function of the role is to provide effective Second-line IT support to employees in the Edinburgh office alongside a vendor technician. The role will also have a requirement to support projects across the region.\nThe core functions of the role are:\nSupport regional projects including the yearly Cyber Essentials certification. This is a yearly requirement and will require focus during each certification period\nSupport other regional projects as required\nWhen not on project work. Provide Second-line IT support to employees in the Manchester office.\nProvide effective Second-line IT support to employees in the EC India office alongside vendor technicians.\nAs part of the role, there will be an expectation to travel to other UK & European offices when required as part of project work.\nKey Responsibilities\nProvide second-line technical support to staff.\nDiagnose and resolve hardware, software and operating system issues.\nSupport Microsoft Windows and Apple Macintosh operating systems.\nEscalate complex technical issues to senior IT staff or external suppliers.\nEnsure proper recording, documentation, and closure of tickets.\nReport back on issues and challenges to the regional IT Service Delivery manager.\nReport back on issues and challenges to the regional IT Service Delivery manager.\nEnsure IT asset management processes are being followed.\nManage the e-waste process, aligned to the IT Asset Management process.\nCollaborate and contribute to the broader IT goals.\nSupport regional projects alongside the regional IT Service Delivery manager.\n Previous experience in an IT support or technical support role.\nGood knowledge of Microsoft Windows 11.\nExperience supporting Microsoft 365, including Outlook, Word, Excel and Teams.\nGood understanding of computer hardware and peripherals.\nGood communication and customer service skills.\nAbility to prioritise workloads and manage multiple support requests.\nStrong problem-solving and analytical skills.\nAbility to work independently and as part of a team.\nDesirable:\nExperience with Microsoft Active Directory and Entra ID.\nGood knowledge of Apple Macintosh operating systems.\nFamiliarity with IT asset management and helpdesk ticketing systems.\nRelevant IT qualifications such as CompTIA A+, Network+ or Microsoft certifications.\nWorking Arrangements\nFull-time position.\nOffice-based, hybrid or site-based depending on business requirements.\nOccasional out-of-hours support may be required.\n At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.\nAbout AECOM\nAECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $16.1 billion in fiscal year 2025. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.\nFreedom to Grow in a World of Opportunity\nYou will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.\nYou will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.\nAECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together - your growth and success are ours too.\nJoin us, and you’ll get all the benefits of being a part of a global, publicly traded firm - access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.\nWe are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address  if you would like to apply through the Disability Confident Interview Scheme.\nAll your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":6188,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Civil & Structural Engineering","Urban Planning","Architecture","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-11-10T15:14:08Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":35,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-10T17:49:30Z"},"pay":null,"html_url":"https://alion.io/job/aecom-it-support-specialist-2","json_url":"https://alion.io/job/aecom-it-support-specialist-2.json","meta":{"generated_at":"2026-11-10T17:49:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7010,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3394},"rest":"https://alion.io/mcp/rest/get_company?id=3394"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faecom-it-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faecom-it-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faecom-it-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aecom-it-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faecom-it-support-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4021687}},{"tool":"search_jobs","arguments":{"company":"aecom.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4021687},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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