Solution Architect
First seen by Alion on Oct 5, 2026.
ServiceNow Solution Architect :
Experience :
8 - 12+ years overall IT experience, with 5 - 7+ years of strong ServiceNow experience in solution design and architecture.
Role Overview :
We are looking for a ServiceNow Solution Architect to design scalable enterprise ServiceNow solutions, lead technical teams, and provide architecture and technical governance across ServiceNow implementations.
Key Responsibilities :
- Design end-to-end ServiceNow solutions based on business and technical requirements.
- Define HLD/LLD, architecture, data models, integrations, security and deployment approach.
- Provide expertise across ITSM, ITOM, CMDB/CSDM, Service Portal/Employee Center and IntegrationHub.
- Design integrations using REST/SOAP, MID Server, IntegrationHub, APIs and Service Graph Connectors.
- Ensure maximum use of OOTB functionality and minimize unnecessary customization.
- Review technical designs, configurations and custom development for scalability and upgrade compatibility.
- Lead architecture discussions with customers and stakeholders.
- Guide developers/technical teams and establish development standards.
- Support RFPs, solution proposals, effort estimation and technical presentations.
- Provide technical governance, troubleshooting and performance optimization.
Required Skills :
- Strong ServiceNow architecture and implementation experience.
- ITSM and ITOM expertise.
- Strong CMDB/CSDM understanding.
- ServiceNow integrations and API architecture.
- JavaScript, Script Includes, Business Rules, Flow Designer and IntegrationHub.
- Experience with Discovery, Service Mapping and Event Management is preferred.
- Exposure to ServiceNow SecOps, SPM and AI/Now Assist is an advantage.
- Strong communication, stakeholder management and solution-design skills.
Certifications :
- ServiceNow CSA - mandatory/preferred
- CIS certification - preferred
- ServiceNow CTA - highly desirable
Good to Have :
- Experience integrating ServiceNow with BMC Helix, Dynatrace, ScienceLogic, Splunk, SolarWinds, Azure/AWS and other enterprise monitoring/ITOM platforms.
Skills
ServiceNow, Solution Architect, ITSM, ITOM, CMDB, ServiceNow Integration, ServiceNow CSDM, ITIL, CSA, OOTB