{"id":2539920,"url":"https://alion.io/job/aem-section-manager-field-service","title":"Section Manager, Field Service","company":{"id":253079,"name":"AEM","domain":"aem.com.sg","url":"https://alion.io/company/aem-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":5500,"max":7500,"currency":"SGD","period":"month","gross":true,"usd_annual":70320},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-14T00:00:00Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"The Section Manager, Field Service is responsible for leading and managing a team of Field Service Engineers to deliver exceptional customer support, equipment installation, commissioning, preventive maintenance, troubleshooting, and service operations. The role ensures customer satisfaction, operational excellence, team development, service quality, safety compliance, and achievement of business objectives across assigned customer sites and regions.\nKey ResponsibilitiesLeadership & People Management\nLead, coach, and develop a team of Field Service Engineers and Site Leads.\nDrive employee engagement, performance management, succession planning, and capability development.\nEstablish clear performance expectations and support continuous improvement initiatives.\nEnsure adequate staffing and resource allocation to meet customer and business requirements.\nCustomer Support & Service Delivery\nOversee installation, qualification, maintenance, and repair activities for AEM equipment and systems.\nAct as the primary escalation point for critical customer issues and service concerns.\nBuild strong customer relationships and ensure high levels of customer satisfaction.\nDrive timely resolution of equipment downtime and service-related issues.\nOperational Excellence\nMonitor service KPIs, including response time, equipment uptime, MTTR, customer satisfaction, and service productivity.\nImplement best practices, standard work procedures, and process improvements across service operations.\nEnsure accurate service reporting, documentation, and compliance with customer requirements.\nDrive root cause analysis and corrective actions for recurring technical issues.\nResource & Project Management\nPlan manpower deployment across projects, customer sites, and regions.\nManage service schedules, travel requirements, and on-call support arrangements.\nSupport new product introductions, customer ramp-ups, and strategic service projects.\nCollaborate with Engineering, Applications, Manufacturing, Quality, and Program Management teams.\nFinancial & Business Management\nManage field service operational budgets and resource utilization.\nMonitor service costs, productivity, and profitability.\nSupport forecasting, headcount planning, and strategic business growth initiatives.\nIdentify opportunities for service revenue growth and operational cost optimization.\nSafety & Compliance\nPromote a strong safety culture and ensure compliance with AEM, customer, and regulatory requirements.\nEnsure all field personnel maintain necessary certifications and training.\nLead safety investigations and corrective actions where required.\nRequirementsBachelor's Degree in Electrical, Electronics, Mechanical, Mechatronics Engineering, or related discipline.\nMinimum 8-10 years of experience in semiconductor equipment, automation, capital equipment, or field service operations.\nAt least 3-5 years of people management experience leading technical service teams.\nStrong knowledge of equipment installation, troubleshooting, maintenance, and customer support operations.\nExperience managing global customers and multi-site service teams.\nStrong leadership, communication, stakeholder management, and problem-solving skills.\nExperience in KPI management, resource planning, and continuous improvement initiatives.\nWillingness to travel internationally as required.\nSkills\nCommunication, Customer Service Delivery, Customer Operations, Continuous Improvement Management, leading technical teams, Mechatronics Engineering, International Travel, Electrical, Employee Engagement Management, Business Kpi, Leadership Management, Customer Escalation Management, Equipment and Systems Repair, Customer Satisfaction, Global Service Delivery, Stakeholder Management","description_format":"text","description_chars":3738,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Test & Measurement Instruments","Semiconductor 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