{"id":3300151,"url":"https://alion.io/job/aer-ag-customer-service-representative","title":"Customer Service Representative","company":{"id":1050195,"name":"AER AG","domain":"aer.ca","url":"https://alion.io/company/aer-ca","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Calgary, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55505,"max":65300,"currency":"CAD","period":"year","gross":null,"usd_annual":46568},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-26T23:24:25Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T18:14:39Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Location: Calgary, Alberta - On-site from the Core Research Centre (CRC).\nEmployment Type: Full Time - Limited Term - Anticipated duration 12 months with possibility of extension.\nSalary Range: S2, Level 2, $55,505- $65,300 per year. The final compensation for this position will be determined based on individual factors, including education, qualifications, experience, and internal equity.\nCustomer Service Representative\nThe Opportunity ­­\nThe Alberta Energy Regulator (AER) is seeking a dedicated and service-oriented Customer Service Representative to join our Customer Service & Operations team. This role is essential in supporting both internal and external stakeholders by facilitating access to the Core Research Centre (CRC)-a world class facility housing an extensive collection of core samples and geological artifacts.\nAs a Customer Service Representative, you will be responsible for managing the end-to-end process of granting access to the CRC, ensuring a seamless and professional experience for all visitors. In addition, you will process requests for products listed in the AER Products and Services Catalogue, as well as handle orders related to tour reports.\nThis dynamic role requires exceptional organizational skills, keen attention to detail, and a strong commitment to delivering high-quality customer support in a fast-paced environment.\nWhat your day-to-day will look like:\nCRC Facility: Manage facility bookings and core viewing requests through the Core Inventory Management System (CIMS). Coordinate smooth and seamless logistics of special events (e.g., seminars, conferences). \nOrder Fulfillment: Process orders from the AER Products and Services Catalogue demonstrating a high level of competency accessing multiple information systems to fulfill customer orders. Effectively manage requests through the Information Request Management (IRM) tool. \nTours: Fulfill tour information/data requests through the Tour Repository Tool and OneStop platform. Perform meticulous quality control procedures on drilling reports. Engage with scanning data vendor to solve issues that may arise (i.e., loading information from system hard drive). Apply appropriate remedies to tour report files that require special handling. \nEngage with AER subject matter experts and/or customers to clarify details of customer requests. Thoroughly research and conduct AER confidentiality rule checks. \nAccurately process billing of services to customer company accounts or credit cards by using billing software tools (i.e., SAP and Moneris). Mindfully execute opening and closing duties involving reconciling of accounts - debits and credits. \nWork closely with team members to provide a high level of customer service to internal and external customers (e.g., face-to-face engagement, email correspondence, phone calls). Strive towards accuracy and timeliness in fulfilling customer orders. Handles complex customer requests. \nPerform administrative duties to support daily operations, applying intermediate to advanced skills in MS Office Suite (i.e., Word, Excel, Access, and Outlook). \nMaintain and monitor the CRC chemical cabinet to ensure each chemical bottle has a WHIMIS label and send out non-compliant emails when needed. \nWhat we’re looking for in you:\nA diploma in Petroleum Land Administration or a closely related discipline.\n3 to 5 years of experience in a customer-facing or administrative role, preferably within the energy sector.\nStrong active listening skills with excellent verbal and written communication skills. \nAbility to always remain professional and courteous with customers.\nAptitude for learning other computer software tools.\nAbility to multi-task in a demanding environment, exceptional time management, and organizational skills with a strong focus and attention to detail and accuracy. \nAdditional Information:\nAll applicants must be legally entitled to work in Canada at the time of application.\nShould an individual with the required qualifications not be available, applicants with closely related qualifications may be considered. As a result, the position may be redesigned and/or reclassified.\nPre-placement Medical required.\nRequired physical demands: must be able to lift over 40 lbs.\nThis role has a business requirement to work from Core Research Centre.\nIf you need accommodation during any stage of the recruitment process, please email . Information relating to the need for accommodation and accommodation measures will be addressed confidentially.\nWhat we offer you:\nOpportunity to make a difference and be part of a performance driven team that is responsible for the efficient, safe, orderly, and environmentally responsible development of Alberta’s energy and mineral resources.\nThe ability to leverage your expertise and critical thinking skills to contribute in wide-ranging, challenging, and complex work.\nHealth spending account (HSA) and vacation entitlement available from your first day.\nMore information about working at the AER including our comprehensive Total Rewards package can be found in the careers section of our website https://www.aer.ca/providing-information/about-the-aer/careers/what-we-offer.\nOur Commitment to Diversity:\nAt the AER, our values of Accountability, Collaboration, Transparency, and Trust & Respect are foundational to our culture - a culture where every individual, regardless of race, colour, religion, gender, national origin, age, disability, or any other legally protected factors, thrives and contributes their unique perspectives.\nOur commitment to diversity, equity, and inclusion fuels innovation, creating a brighter, more sustainable Alberta for all. Join us in shaping this dynamic future.\nApplication closing date: November 9, 2026, at midnight","description_format":"text","description_chars":5779,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fossil Fuels","Mining","Petroleum & Mining Engineering"],"lifecycle":[{"event":"open","at":"2026-10-26T23:24:25Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.857,"p_room":1,"age_days":4,"expected_fill_days":24,"reasons":["conf:1","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":46568,"is_top_pay":false},"html_url":"https://alion.io/job/aer-ag-customer-service-representative","json_url":"https://alion.io/job/aer-ag-customer-service-representative.json","meta":{"generated_at":"2026-10-31T20:48:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32733,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1050195},"rest":"https://alion.io/mcp/rest/get_company?id=1050195"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faer-ag-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faer-ag-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faer-ag-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aer-ag-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faer-ag-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3300151}},{"tool":"search_jobs","arguments":{"company":"aer.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3300151},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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