{"id":3899710,"url":"https://alion.io/job/aera-technology-developer-support-engineer","title":"Developer Support Engineer","company":{"id":8257,"name":"Aera Technology","domain":"aeratechnology.com","url":"https://alion.io/company/aera-technology","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bitbucket","optional":false},{"name":"Confluence","optional":false},{"name":"ETL/ELT","optional":false},{"name":"Machine Learning","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"Java","optional":true}],"status":"live","first_seen_at":"2026-11-06T20:58:05Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T00:19:44Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Aera Technology is a pioneer in the growing category of Decision Intelligence Platforms and a Leader in theGartner® Magic Quadrant™ for 2026 - the technology to digitize, augment, and automate decision-making processes with AI and machine learning. Through our AI decision automation platform, Aera Decision Cloud™, we are helping the best-known brands in the world make smarter, faster decisions.\nPrivately-held and VC-funded, we have a global team of over 400 Aeranauts - and we’re growing. We deliver Decision Intelligence innovation and services that enable enterprises to automate and scale decision-making with accuracy and speed. We continue to be the trusted choice of market leaders for our proven ability to generate value and unlock opportunities that were previously unattainable.\nAs a Developer Support Engineer will be a key team member that helps customers solve technical issues for our cloud-based analytics application. This customer-facing position requires strong communication skills, troubleshooting, and excellent problem-solving skills. This role could be ideal for someone with a QA or development background who would like to step into a customer-facing opportunity.\nResponsibilities\nQuickly learn the functional aspects of Aera's product line\nWork on customer-reported issues by interacting with various teams, including QA, App Development, Engineering and Product Management\nGather information systematically and efficiently perform root cause analysis\nCommunicate with customers on the status of issues and project items and being responsible of the ticket life-cycle\nResponsible for respecting the defined SLA’s we have with each customer\nDevelop knowledge base articles for the use of internal teams and external partners\nParticipate in shift rotation\nBring a positive, collaborative, team-oriented attitude to the office and your customers every day!\nAbout you\n2 to 4 years of professional experience with Bachelor’s degree in a technical field or equivalent\nLog analysis and performance troubleshooting in Unix\nExperience with SSO, REST API\nGood knowledge of SQL, DB performance analysis and optimization.\nKnowledge or Experience with Application servers\nKnowledge of the following tools is preferred: ZenDesk, JIRA, Confluence, BitBucket ( or similar )\nExperience working in a start-up software company is a strong advantage\nExpertise in Business Intelligence software preferred : ETL, data-warehouse concepts\nSAP techno-functional experience will give you a large advantage working with our large enterprise customers\nOn- and offshore coordination and communication\nVery eager to dig into technical support issues to figure out the root cause so the issue will not recur\nBring a positive, collaborative, team-oriented attitude to the office and your customers everyday!\nNice to have\nBackground in Java programming is a plus\nUnderstanding of 3 tier application architecture\nWorking knowledge of cloud platforms, 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