{"id":4091246,"url":"https://alion.io/job/aeries-technology-technical-success-manager","title":"Technical Success Manager","company":{"id":3806775,"name":"Aeries Technology","domain":"aeriestechnology.com","url":"https://alion.io/company/aeries-technology","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"MITRE ATT&CK","optional":false},{"name":"Python","optional":false},{"name":"SIEM","optional":false},{"name":"SQL","optional":false},{"name":"Zero Trust","optional":false}],"status":"live","first_seen_at":"2026-11-11T17:21:02Z","employer_posted_date":null,"last_verified_at":"2026-11-11T17:21:02Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"About the Role:\nAs a Technical Success Manager, you will be the primary post-sales technical partner for a portfolio of enterprise and mid-market customers using our AI-powered security platform. You bridge the gap between deep product capability and measurable business outcomes — ensuring customers derive maximum value, expand their use of the platform, and remain long-term advocates.\nThis is a highly cross-functional role. You will work closely with Sales, Product, Engineering, and Support to drive retention, surface expansion signals, and influence the product roadmap based on real-world customer feedback.\n\nWhat you will do:\nOwn technical success for a portfolio of 15to25 enterprise accounts, serving as the trusted advisor for platform adoption and outcomes\nLead recurring technical touchpoints (QBRs, health checks, roadmap reviews) aligned to customer business objectives\nBuild and maintain success plans that map platform capabilities to security program goals\nDrive product adoption by identifying underutilized features and delivering targeted enablement\nProactively identify risk signals and execute remediation plans to protect renewals\nServe as the voice of the customer to Product and Engineering, synthesizing feedback into actionable inputs\nPartner with Sales on expansion opportunities, renewal positioning, and executive relationship development\nContribute to internal knowledge base, playbooks, and scaled CS programs\n\nWhat you will bring:\n6-12 years in a TSM, TAM, or Senior CSM role within a B2B SaaS environment or Cybersecurity.\nTechnical aptitude — comfortable discussing APIs, integrations, cloud architectures, and security fundamentals with engineering and security teams.\nExperience managing enterprise accounts with complex stakeholder environments (CISO, SecOps, DevOps).\nStrong command of customer health metrics, ARR, NRR, and churn risk frameworks.\nTrack record of owning renewals and contributing to expansion pipeline. \nAbility to translate technical concepts into business value narratives for executive audiences.\nProficiency with CRM and CS tooling (Salesforce, Gainsight, or equivalent) \nExperience in cybersecurity, application security, or developer tooling a strong plus\n\nTechnical Skills & Domain Knowledge:\nFamiliarity with AI/ML concepts and the ability to explain how AIdriven detection, behavioral analytics, or threat modelling works to both technical and non-technical audiences\nUnderstanding of enterprise security frameworks (MITRE ATT&CK, Zero Trust, SOC workflows) and how they align to platform value\nExposure to SIEM, SOAR, EDR, or network detection tools is advantageous \nComfortable with light scripting or query languages (Python, SQL, or platform-specific query syntax) to support customer use cases and investigation\nPrior experience at a high-growth AI or cybersecurity company","description_format":"text","description_chars":2846,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","IT Consulting & Digital Transformation","Business Process Outsourcing 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