{"id":2287819,"url":"https://alion.io/job/aero-experience-lead-teb","title":"Experience Lead, TEB","company":{"id":1898842,"name":"Aero","domain":"aero.com","url":"https://alion.io/company/aero-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Teterboro, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":72930,"max":72930,"currency":"USD","period":"year","gross":null,"usd_annual":72930},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-26T20:08:32Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-22T04:38:22Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"ABOUT AERO\nAero is on a mission to redefine air travel-inspired by the golden age of aviation, designed for modern life. Direct, premium flights from private terminals offer our guests the comfort of low-contact travel and the effortlessness of flying private. From our custom jets to our dedicated Host and Concierge teams, everything that we do is personalized for our guests.\nAt Aero, we are on this journey together. We turn off the lights, spend carefully, and welcome everyone like guests in our own home. We share ideas big and small to make Aero better. We take pride in a job well done and in the company that we are building together. Aero is ours.\nABOUT THIS ROLE\nAs an Experience Lead at Aero, you are the face of our Guests’ journey, delivering an exceptional end-to-end experience both in our lounges and onboard our aircraft. Serving all departures and arrivals at our TEB base, this role spans two core areas: on-ground (Lounge) and in-flight (Cabin).You are responsible for ensuring a safe, seamless, and extraordinary experience. This begins with arrival at our lounge and continues through landing at the final destination, with meticulous attention to detail across both scheduled and charter flights. This includes preparing the lounge and cabin, warmly welcoming Guests, and delivering personalized service throughout the journey. Experience Leads communicate with poise and confidence, thoughtfully handling Guest requests and concerns while maintaining Aero’s luxury service standards.\nRESPONSIBILITIES\nServe as a cabin host onboard, representing Aero and delivering a premium guest experience on all scheduled and charter flights operating in and out of the TEB base.\nServe as a lounge host, welcoming guests into our lounge, handling (collection, tagging, weighing) guest luggage, using our check-in system, and coordinating with FBO personnel to ensure an on-time departure\nEnsure guest safety, comfort, and service excellence throughout the entire journey, from lounge arrival through inflight service and disembarkation.\nWelcome guests in the lounge and onboard the aircraft; provide warm, attentive, and professional inflight hospitality, including streamlined food and beverage service.\nPrepare the aircraft cabin prior to departure, ensuring cleanliness, proper setup, and stocking of all onboard supplies; assist with post-flight cabin reset and offloading.\nCommunicate clearly, calmly, and confidently with guests, including handling guest concerns or complaints with professionalism and empathy.\nWork closely with pilots, ground operations, airport partners, and the Experience Team to support on-time departures, smooth arrivals, and safe operations.\nFollow all company policies, safety procedures, and regulatory requirements, including the Experience Policy, Service Playbook, and Twelve-Five Standard Security Program (TFSSP).\nMaintain required certifications and complete all mandatory training, including emergency procedures, security coordination, and service training.\nBe knowledgeable in all aspects of the Aero guest experience, including menus, inflight offerings, service partners, schedules, and onboard technology systems.\nCollect and share guest feedback to help improve service, operations, and the overall inflight experience.\nCreate memorable, personalized moments for guests by building rapport and participating in Aero’s Daymaker program.\nPerform additional duties as assigned in support of flight operations and guest experience.\nOther duties as assigned.\nJOB REQUIREMENTS\nExperience working in a luxury hospitality/guest experience environment.\nExcellent verbal and written English communication skills. \nOptimism and collaboration: you are always eager to lend a helping hand; you bring a calm yet confident energy, especially in high-pressure situations; you believe your success comes by making others successful. \nMust have a flexible work schedule, and be willing to work outside of 9-5 hours including nights, weekends and holidays. A rotating schedule of base, jet, and reserve duty may apply. Schedule based on 12 days off per month. \nMust be willing to fly\nMust be able to report to the station base as assigned within 120 minutes. \nMust be able to work on your feet for extended periods of time.\nFast-paced movement may be required. \nMust be able to move, pull, carry or lift up to 100lbs.\nOccasionally kneel, bend, carry, and assist around the jets.\nU.S Citizen, or have the legal right to live and work in the United States.\nMust be a minimum of 21 years of age.\nBe able to operate to foreign countries, and meet foreign country requirements to meet the needs of the company route structure.\nAs this is a (DOT) safety-sensitive position as defined in 14 CFR part 120[1]: All prospective employees are subject to DOT pre-employment testing and random drug testing throughout employment for the following drugs and their metabolites.\nBENEFITS AND PAY\nPay Range: $72,930 base salary / per year - exact compensation may vary based on skills, experience, and location\nTime Off: vacation, sick, bereavement, and holiday\n Benefits: medical, dental, vision, life, disability, 401k, health FSA, dependent care FSA","description_format":"text","description_chars":5175,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["401k plan","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Luxury Travel","Commercial Aviation"],"lifecycle":[{"event":"open","at":"2026-10-11T15:08:22Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.561,"p_room":0.35,"age_days":55,"expected_fill_days":26,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":72930,"is_top_pay":true},"html_url":"https://alion.io/job/aero-experience-lead-teb","json_url":"https://alion.io/job/aero-experience-lead-teb.json","meta":{"generated_at":"2026-10-22T04:57:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5619,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1898842},"rest":"https://alion.io/mcp/rest/get_company?id=1898842"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faero-experience-lead-teb"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faero-experience-lead-teb"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faero-experience-lead-teb"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aero-experience-lead-teb\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faero-experience-lead-teb"}]}