Demand Planner (Master Planner)

The Demand Planner (Master Planner) is responsible for developing accurate demand forecasts based on the sales pipeline, historical trends, and market intelligence. This role ensures seamless coordination between sales, production planning, and resource deployment by translating sales insights into actionable operational forecasts. The Demand Planner is a critical bridge between commercial strategy and operational execution, playing a key role in our S&OP process.

Responsibilities

• Step in as a deputy for the S&OP Director, ensuring seamless leadership when required
• Forecasting & Planning
• Develop rolling demand forecasts (weekly/monthly) based on data from Sales CRM, customer insights, and project seasonality.
• Translate sales opportunities into operational forecasts, including technician demand and robotic asset utilization.
• Drive forecast consensus through collaboration with Sales, Operations, and Production Planning.
• Data Management & Reporting
• Consolidate sales, operations, and production data into actionable dashboards and reports using agentic AI tools.
• Analyze forecast accuracy, identify variances, and adjust models based on performance trends.
• Cross-Functional Collaboration
• Work closely with FSM Roster Planner to align technicians and with MRO department (Maintenance & Repair) to align robotic set availability with forecasted needs, including aligning maintenance schedules
• Partner with Production Planners to validate production schedules aligned with forecasted service demand.
• Coordinate with Finance to ensure forecasts reflect revenue projections and cost implications.
• S&OP Process Ownership
• Contribute actively to S&OP meetings by presenting demand scenarios, risks, and planning recommendations.
• Help build a data-driven S&OP culture through continuous process improvement and forecast model refinement.
• Actively participating in E2E Planning tool development.

Requirements

• 3-5 years of experience in demand planning, forecasting, or similar
• Fluent English and Latvian language
• Knowledge of S&OP principles and process frameworks
• Strong analytical skills
• Experience working with sales pipelines, preferably in Pipedrive or similar CRM
• Excellent communication and collaboration skills across departments
• Proactive and detail-oriented mindset
• Strong problem-solving ability
• Capable of balancing short-term agility with long-term planning
• Comfort with ambiguity in fast-changing environments

• Experience in service industries or field technician operations will considered as advantage

• Familiarity with NetSuite, Monitor G5 or similar ERP systems will considered as advantage
• Familiarity with AI tools, LLMs and coding software will considered as advantage

Benefits

We believe great work starts with feeling valued and supported. That’s why we are building an thoughtful, competitive benefits and perks to help you thrive - professionally and personally - through every step of your Career with us. You will be eligible for:

Salary from 3,000 EUR to 3,500 EUR per month (before Taxes)

• A Birthday Gift
• A modern and comfortable office location at Katlakalna iela 11E, Riga, Latvia

After Probationary Period

• Health Insurance

• Health Recovery Days (which can be taken as you need)
• Paid Study Leave
• Funding for the purchase of Vision Glasses after one (1) year of service

Join us in Building a Cleaner, Smarter Future - one quality process improvement at a time.