{"id":1258474,"url":"https://alion.io/job/aerospike-senior-support-engineer","title":"Senior Support Engineer","company":{"id":1792229,"name":"Aerospike","domain":"aerospike.com","url":"https://alion.io/company/aerospike","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tel Aviv, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":80000,"max_usd":211000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":419},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Aerospike","optional":false},{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"Linux","optional":false},{"name":"Machine Learning","optional":false},{"name":"AWS","optional":true},{"name":"Docker","optional":true},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-07-17T20:37:50Z","employer_posted_date":"2026-07-17","last_verified_at":"2026-09-29T01:31:57Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":73},"description":"Aerospike is the real-time database for mission-critical use cases and workloads, including machine learning, generative, and agentic AI. Aerospike powers millions of transactions per second with millisecond latency, at a fraction of the total cost of ownership compared to other databases.\nGlobal leaders, including Adobe, Airtel, Barclays, Criteo, DBS Bank, Experian, Grab, HDFC Bank, PayPal, Sony Interactive Entertainment, The Trade Desk, and Wayfair, rely on Aerospike for customer 360, fraud detection, real-time bidding, profile stores, recommendation engines, and other use cases.\nAt Aerospike, we dream big and deliver even bigger. Our mission is to unleash the power of the world’s real-time data with a database built for infinite scale, speed, and sustainability.\n We are seeking an experienced and driven Senior Support Engineer to join our Global Customer Support team. In this role, you will be responsible for investigating, diagnosing, and resolving complex customer issues with the Aerospike Real-time Data Platform. You’ll work closely with engineering, technical writers, and client services to deliver exceptional support and help customers achieve success with Aerospike at scale.\nWhat You’ll Do\nTroubleshoot and resolve technical issues for Aerospike customers across diverse environments (cloud, hybrid, on-prem).\nCollaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.\nParticipate in real-time customer remediation efforts and live incident resolution.\nAct as a customer advocate to ensure timely and accurate issue resolution.\nSupport enterprise customers with mission-critical systems and real-time data use cases.\nAssist with new deployments, configuration guidance, and performance tuning.\nWrite and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.\nContribute to a collaborative, agile, and globally distributed support team.\nQualifications\nProven experience (7-10+ years) in technical support, systems engineering, or related roles.\nDeep proficiency with Linux (certification is a strong plus).\nSolid understanding of distributed systems and high-availability environments.\nHands-on experience with NoSQL or similar database platforms (Aerospike experience is a bonus).\nFamiliarity with hybrid and cloud infrastructure (AWS preferred).\nExcellent problem-solving and diagnostic skills; ability to troubleshoot complex technical issues.\nStrong written and verbal communication skills.\nComfortable in a dynamic environment; self-starter with a growth mindset.\nParticipate in on-call rotation for after-hours, holiday, and weekend support coverage.\nNice to Have\nPrevious experience in enterprise software technical support.\nExposure to Kubernetes, Docker, or other container orchestration systems.\nAWS certification or experience with large-scale cloud deployments.\nBachelor’s degree in Computer Science, Engineering, or a related technical field-or equivalent practical experience.\nAerospike is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.","description_format":"text","description_chars":3354,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T19:45:03Z"}],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.45,"p_room":0.28,"age_days":72,"expected_fill_days":23,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/aerospike-senior-support-engineer","json_url":"https://alion.io/job/aerospike-senior-support-engineer.json","meta":{"generated_at":"2026-09-29T04:12:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3959,"day_limit":5000,"remaining_today":1041,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}