{"id":2637250,"url":"https://alion.io/job/aerospike-senior-technical-support-engineer","title":"Senior Technical Support Engineer","company":{"id":1792229,"name":"Aerospike","domain":"aerospike.com","url":"https://alion.io/company/aerospike","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cheltenham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":105000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Aerospike","optional":false},{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"C++","optional":false},{"name":"GCP","optional":false},{"name":"Linux","optional":false},{"name":"Machine Learning","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"SRE","optional":false},{"name":"Docker","optional":true},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-10-15T16:21:06Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-17T02:13:20Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Aerospike is the real-time database for mission-critical use cases and workloads, including machine learning, generative, and agentic AI. Aerospike powers millions of transactions per second with millisecond latency, at a fraction of the total cost of ownership compared to other databases.\nGlobal leaders, including Adobe, Airtel, Barclays, Criteo, DBS Bank, Experian, Grab, HDFC Bank, PayPal, Sony Interactive Entertainment, The Trade Desk, and Wayfair, rely on Aerospike for customer 360, fraud detection, real-time bidding, profile stores, recommendation engines, and other use cases.\nAt Aerospike, we dream big and deliver even bigger. Our mission is to unleash the power of the world’s real-time data with a database built for infinite scale, speed, and sustainability.\nIf you're ready to shape the future of data, join us.\nWe are seeking an experienced, high-performing Senior Technical Support Engineer to join our Global Customer Support team. In this senior role, you will act as a technical subject matter expert responsible for investigating, diagnosing, and resolving the most complex, high-severity customer issues with the Aerospike Real-Time Data Platform. You will mentor junior team members, partner closely with Engineering and Product teams to drive product quality, and serve as a trusted technical advisor for our strategic enterprise accounts.\nWhat You’ll Do\nLead troubleshooting and resolution efforts for critical, highly complex technical issues across diverse enterprise customer environments (cloud, hybrid, on-premise).\nDrive live incident remediation and high-severity escalation management for mission-critical, high-throughput systems.\nPartner directly with Core Engineering and Product teams to identify root causes, influence bug fixes, and advocate for feature requests that enhance platform reliability.\nGuide enterprise customers on complex architecture, configuration best practices, capacity planning, and advanced performance tuning.\nMentor, coach, and support team members to level up overall technical capability across the global support organization.\nAuthor and review high-impact Knowledge Base articles, technical post-mortems, and internal troubleshooting playbooks.\nLead or contribute to internal tooling, automation, and process improvements to elevate support efficiency.\nParticipate in a senior-level on-call rotation for out-of-hours, bank holiday, and weekend escalation coverage.\nQualifications\n7+ years of progressive experience in senior technical support, systems engineering, site reliability engineering (SRE), or database administration in enterprise environments.\nDeep expertise in Linux systems administration and low-level system troubleshooting (kernel tuning, memory management, disk I/O, networking).\nProven experience troubleshooting distributed systems, high-availability architectures, and large-scale data platforms.\nStrong hands-on experience with NoSQL databases (Aerospike experience is a significant advantage) or high-performance SQL databases at scale.\nAdvanced proficiency in hybrid and cloud infrastructure (AWS, GCP, or Azure).\nProven ability to write scripts or code (Python, Bash, Go, or C/C++) for log analysis, diagnostic tooling, or reproduction of complex technical bugs.\nExceptional problem-solving skills with a calm, methodical approach to high-pressure customer incidents.\nExcellent written and verbal communication skills, with a track record of effectively translating complex technical issues to executive stakeholders.\nRight to work in the UK.\nNice to Have\nExpertise with Kubernetes, Docker, and enterprise container orchestration in production environments.\nAWS/GCP/Azure Professional level certifications or CKA (Certified Kubernetes Administrator).\nExperience handling database migration projects or benchmarking enterprise workloads.\nEducation\nBachelor’s degree in Computer Science, Software Engineering, or a related technical discipline-or equivalent practical/industry experience.\nAbout Aerospike\nAerospike is an Equal Opportunity Employer. We are committed to fostering an inclusive work environment that respects diversity and promotes equality of opportunity, in alignment with the UK Equality Act 2010. We do not discriminate on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other protected characteristic.\nJoin us at Aerospike and be part of a dynamic team that is shaping the future of data management.\nTo keep our recruitment pipeline as high-performance as our database, Aerospike uses AI-driven tools to streamline resume reviews, scheduling, and communication. While we love smart tech, we value human connection even more. 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