{"id":3245395,"url":"https://alion.io/job/aersale-it-support-technician-ii","title":"IT Support Technician II","company":{"id":3865672,"name":"AerSale","domain":"aersale.com","url":"https://alion.io/company/aersale","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":14,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":108000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":483},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-28T03:11:24Z","board_verified":false,"closed_at":"2026-10-28T03:11:24Z","days_open":36,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":36},"description":"Who we are:\nAerSale® is a global leader and market innovator specializing in aviation products and services to meet the growing demand for aftermarket support in global passenger, cargo, and government segments. Featuring complete aircraft nose-to-tail, value-added offerings, including Aircraft & Component Maintenance, Repair and Overhaul Services (MRO), Aircraft & Engine Sales and Leasing, Used Serviceable Material (USM) Sales and Parts Exchange, Flight Equipment Asset Management Services, Internally developed aircraft and component modifications (engineered solutions) designed to enhance aircraft performance and operating economics (e.g. AerSale®, AerTrak® and AerAware).\nFor more information, visit us at www.aersale.com.\n What we Offer:\nMedical Insurance\n100% Employer Paid Dental, Vision, Life, Short and Long Term Disability Insurance\n401K with Employer Contribution\nEmployee Stock Purchase Plan (ESPP)\nEducation Reimbursement (related field)\nEmployee Referral Program and Recognition Program\nPaid Holidays and 15 Paid Time-Off Days annually\nJob Description:\nEssential Duties and Responsibilities:\nProvide Level 1 and Level 2 support for desktops, laptops, mobile devices, printers, and peripherals.\nTroubleshoot and resolve Windows, Microsoft 365, email and application-related issues.\nDiagnose hardware, software, network, and connectivity problems.\nSupport remote and onsite users across multiple locations.\nEscalate unresolved issues to Tier III support, engineering teams, or vendors as necessary.\nManage incidents and service requests through the ITSM platform (e.g., Atlassian/Jira)\nMeet established SLA and KPI targets.\nDocument troubleshooting steps, root causes, and resolutions.\nPrioritize support requests based on business impact and urgency.\nCreate, modify, and disable user accounts and groups in Active Directory and Azure AD.\nManage password resets, permissions, group memberships, and access requests.\nSupport identity and access management processes.\nSupport Microsoft 365 applications including:Outlook\nTeams\nOneDrive\nSharePoint\nWord, Excel, and PowerPoint\n\nAssist with mailbox management, licensing, and user provisioning.\nDeploy, configure, and support desktop and laptop systems.\nUtilize endpoint management tools such as:\nMicrosoft Intune\nAutopilot\nLansweeper\nFollow corporate cybersecurity policies and procedures.\nSupport MFA enrollment and troubleshooting.\nAssist with endpoint security initiatives and vulnerability remediation.\nReport security incidents and potential risks.\nParticipate in technology refreshes and hardware deployments.\nSupport office moves, expansions, and onboarding initiatives.\nAssist with testing and implementation of new technologies.\nContribute to process documentation and knowledge base articles.\nFirst-call resolution rate.\nSLA compliance.\nCustomer satisfaction (CSAT).\nTicket backlog management.\nKnowledge article contributions.\n\nEducation and Experience:\nAssociate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.\nEquivalent experience may be substituted for formal education.\n3-5 years of IT support or help desk experience.\nExperience supporting Microsoft Windows environments.\nExperience with Microsoft 365 administration and troubleshooting.\nExperience with Active Directory and Azure AD.\nExperience with Mobile Device Management.\n\nPreferred Certifications\nCompTIA A+.\nCompTIA Network+.\nMicrosoft Certified: Modern Desktop Administrator Associate.\nITIL Foundation.\nMicrosoft 365 Certified Fundamentals.\n\nSkills and Abilities:\nExcellent customer service and communication skills.\nStrong analytical and troubleshooting abilities.\nAbility to manage multiple priorities simultaneously.\nStrong documentation and organizational skills.\nAbility to work independently and within a team environment.\n\nTechnical Skills\nWindows 11.\nMicrosoft 365.\nActive Directory.\nAzure Active Directory / Entra ID.\nMicrosoft Intune.\nTCP/IP networking fundamentals.\nRemote support tools (TeamViewer).\nAtlassian/Jira or similar ITSM platforms.\nPentagon ERP.\nLansweeper IT Asset Management.\n\nIf you would like to see your career take flight, apply today!\nAersale is an Equal Opportunity Employer. The company prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, general identity, national origin, or for inquiring about, discussing, or disclosing information about compensation. As a Government Contractor Aersale takes affirmative action to employ and advance in employment individuals without regard to disability or veteran status. 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