# Customer Support Representative II

Aerwave delivers next-generation Managed Wi-Fi for multifamily communities-seamless, gigabit-speed internet that’s always on, everywhere on your property. With 24/7 domestic support, intuitive digital tools, and real-time insights, we empower residents, property teams, and owners to stay connected and in control. More than just Wi-Fi, Aerwave builds trust and future-proofs your community for tomorrow’s digital lifestyle. TheCustomer Support Representative II (CSR II) plays a pivotal role in ensuring customer satisfaction, retention, and loyalty. As a key member of our customer support team, you will be responsible for providing excellent service to our customers, resolving technical issues, and ensuring a positive customer experience. The Shift is from 4:00 PM to 1:00 AM. RESPONSIBILITIES/ESSENTIAL FUNCTIONS: Serves as the first point of contact for customers seeking technical assistance via phone, email, and computer chat. Answer inbound customer inquiries via phone, email, chat, or other communication channels in a professional and timely manner. Troubleshoot internet connection issues, identify problems related to service outages, slow speeds, and hardware configurations, and p

- **Id**: 744787
- **Url**: <https://alion.io/job/aerwave-customer-support-representative-ii>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: middle
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: structured
- **Locations**: Dallas, United States
- **Countries**: US
- **Hiring countries**: US
- **Hiring countries total**: 1
- **Experience years min**: 4
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2025-10-14T20:52:15Z
- **Employer posted date**: 2025-10-14
- **Last verified at**: 2026-11-12T22:48:56Z
- **Board verified**: yes
- **Days open**: 394
- **Description format**: text
- **Description chars**: 5107
- **Description truncated**: no
- **Benefits**: Flexible schedule
- **Relocation offered**: no
- **Industries**: Internet Service Providers, Broadband

## Company

- **Id**: 669728
- **Name**: Aerwave
- **Domain**: aerwave.com
- **Url**: <https://alion.io/company/aerwave>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Rippling

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 5
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Computed at**: 2026-11-12T10:38:37Z

## Salary estimate

- **Min usd**: 64000
- **Max usd**: 123000
- **Period**: year
- **Method**: role_seniority_country_remote_cell
- **Sample n**: 248

## Technologies

- **Intercom** — Optional: no
- **Wi-Fi** — Optional: no
- **Microsoft Office** — Optional: yes

## Trust

- **Level**: stale
- **Repost count**: 0
- **Flags**: stale
- **Days open**: 393

## Requirements

- **Experience years min**: 4
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: high_school
- **Optional**: no

### Languages

- Language: Spanish; Level: Proficiency (C2); Optional: yes
- Language: English; Level: Proficiency (C2); Optional: yes

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-09-11T13:51:50Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: green card filings: 1; Filings 12m: 0

## Liveness

- **Score**: 4
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.147
- **P room**: 0.28
- **Age days**: 393
- **Expected fill days**: 39
- **Reasons**: conf:1, win:tail, crowd:
- **Computed at**: 2026-11-12T10:38:37Z

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.