{"id":3071316,"url":"https://alion.io/job/aes-corporation-digital-workplace-senior-analyst","title":"Digital Workplace Senior Analyst","company":{"id":1754852,"name":"AES Corporation","domain":"aes.com","url":"https://alion.io/company/aes-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":16,"ghost_share":0,"stale_share":0.313,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indianapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":138000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2036},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"PowerShell","optional":false},{"name":"Windows","optional":false},{"name":"Microsoft Teams","optional":true}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-05T23:26:05Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation, the largest US-based global power company with a team of 8,300 employees across 12 countries. \nAES has been ranked #1 by BloombergNEF in renewable energy sales to corporations in the US and Americas for five consecutive years, providing electricity for millions of people worldwide. \nWe are proud to foster a strong workplace culture, earning prominent positions in Great Place to Work™ rankings across the markets where we operate. AES was also named one of the World’s Most Ethical Companies for the 13th consecutive year in 2026, highlighting our dedication to integrity, transparency, and responsible business practices.\nOur spirit of innovation continues to earn industry recognition. AES is the only seven-time winner of the Edison Electric Institute’s Edison Awards in the twenty-first century, a distinction honoring global leadership in advancing the electric power industry. \nIf you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a more sustainable future, we're powering it. Apply now and energize your career with a true leader in global energy. \nThe Digital Workplace Senior Analyst supports the senior specialists and engineers who own AES's core endpoint management and collaboration platforms (Intune, MECM/SCCM, Autopilot, Teams Rooms, AV, digital signage). This role handles day-to-day end-user support and ticket resolution, assists with asset tracking for shared equipment such as printers and Teams Rooms hardware, provides Crestron AV support and hands-on assistance for large meetings over Microsoft Teams, and helps with documentation and basic automation - while building toward deeper ownership of the major platforms.\nKey Responsibilities\nApplication ticket support\nServe as Tier Two support for endpoint, application, and device issues - handling escalations from Tier One/help desk, resolving more complex tickets directly, and escalating platform-level issues to the senior system owners.\nSupport onboarding/offboarding activities: workstation provisioning, technology readiness, and asset recovery.\nEndpoint management\nAssist with Intune, MECM/SCCM, and Autopilot administration under the guidance of senior team members - device provisioning, compliance policy, application deployment.\nProgressively take on PowerShell scripting/automation tasks for repeatable administrative work.\nHelp monitor device compliance and security posture, flagging issues to senior staff and the security team.\nAsset tracking & AV/meeting support\nAssist with asset tracking tasks for shared equipment such as printers, Teams Rooms hardware, and similar devices; help keep inventory records accurate.\nProvide Crestron AV support and hands-on assistance for large, high-visibility meetings run over Microsoft Teams.\nSupport day-to-day Teams Rooms hardware/software issues, escalating complex AV configuration work to senior collaboration staff.\nDocumentation & process support\nMaintain and update documentation, SOPs, and knowledge base articles under guidance.\nIdentify and flag opportunities to improve endpoint performance and user experience.\nRequired Qualifications\nBachelor's degree in Information Technology, Computer Science, or a related field; or an equivalent combination of education, certifications, and hands-on experience.\n2-5 years of experience in IT support, or endpoint/desktop support.\nFamiliarity with Windows 11, Microsoft 365, Active Directory/Microsoft Entra ID, and Group Policy.\nWorking knowledge of, or hands-on experience with, Microsoft Intune, MECM/SCCM, Windows Autopilot, or PowerShell scripting.\nStrong troubleshooting, communication, and customer-service skills; comfortable working directly with end users.\nAbility to follow documented procedures and escalate appropriately when an issue exceeds scope.\nPreferred Qualifications\nHands-on exposure to Microsoft Intune, endpoint deployment, and mobile device management (Windows, macOS, iOS, Android).\nExperience with Microsoft Teams Rooms, Crestron or other AV control systems, or digital signage platforms.\nPowerShell scripting experience.\nCertifications such as CompTIA A+, Network+, or Security+; Microsoft Certified\nKnowledge, Skills & Abilities\nApplication & Backend System Support\nEnd-User Support & Ticket Resolution\nIntune / MECM / Autopilot Fundamentals\nCrestron & AV Meeting Support (Microsoft Teams)\nTeams Rooms Hardware/Software Support\nAsset Tracking (Printers, Teams Rooms Equipment, similar devices)\nPowerShell Scripting\nDigital Signage Solutions\nTechnical Documentation\nCustomer Service & Communication\nIncident Triage & Escalation\nVendor & Project Support\nScope & Impact\nThis is a tier two role that supports the senior specialists and engineers who own AES's core endpoint and collaboration platforms. The Support Analyst keeps day-to-day tickets, asset tracking, and AV/meeting support running smoothly - including Crestron systems and large Microsoft Teams meetings.\nAES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.","description_format":"text","description_chars":6033,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Storage","Fossil Fuels","Power Grid","Solar Energy"],"lifecycle":[{"event":"open","at":"2026-10-22T09:28:59Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.87,"p_room":0.9,"age_days":15,"expected_fill_days":26,"reasons":["conf:4","velocity","win:mid","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/aes-corporation-digital-workplace-senior-analyst","json_url":"https://alion.io/job/aes-corporation-digital-workplace-senior-analyst.json","meta":{"generated_at":"2026-11-06T01:23:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2294,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1754852},"rest":"https://alion.io/mcp/rest/get_company?id=1754852"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faes-corporation-digital-workplace-senior-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faes-corporation-digital-workplace-senior-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faes-corporation-digital-workplace-senior-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aes-corporation-digital-workplace-senior-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faes-corporation-digital-workplace-senior-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3071316}},{"tool":"search_jobs","arguments":{"company":"aes.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3071316},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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