{"id":2228935,"url":"https://alion.io/job/aesthetix-crm-client-success-manager-2","title":"Client Success Manager","company":{"id":3910059,"name":"Aesthetix CRM","domain":"aesthetixcrm.com","url":"https://alion.io/company/aesthetix-crm","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":70000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-25T11:44:02Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"About Aesthetix CRM\nAesthetix CRM is the CRM and marketing automation platform built specifically for medical aesthetics. More than 400 med spas, plastic surgery practices, and multi-location aesthetics groups use Aesthetix to capture leads, convert them into booked patients, and bring existing patients back. We connect to the EMRs practices already run on (Zenoti, Boulevard, PatientNow, ModMed, Nextech, Meevo, and others) so every message, automation, and report is tied to real patient and revenue data. We're a lean, fast-moving team, and every person here has a direct impact on how our clients grow.\nPosition Description\nAs a Client Success Manager, you own a book of Aesthetix CRM accounts after onboarding and are responsible for making sure each one gets measurable value from the platform. You are the practice's go-to product expert: when a client gets on a call with you, they leave with something fixed, built, or improved, not just a list of next steps.\nWhat you'll do:\nOwn the post-onboarding relationship for a portfolio of med spa and plastic surgery accounts, from go-live through renewal\nRun structured success reviews at key milestones, showing clients the results the CRM is producing (lead response, bookings, reactivations, revenue) and where they can get more\nWork hands-on inside client accounts: auditing and adjusting workflows, pipelines, forms, calendars, and automations so they match how the practice actually operates\nDiagnose issues across integrations, messaging, phone setup, and attribution, and resolve them yourself or escalate with a clear, documented case\nMonitor account health and usage, spot at-risk accounts early, and act before a client disengages\nIdentify expansion opportunities (additional locations, Aesthetix Activate, custom builds, add-ons) and partner with leadership to close them\nTurn 1:1 calls into real progress by coming prepared with account context, data, and a specific plan\nCollaborate closely with Onboarding, Support, and Training to ensure smooth handoffs and consistent client experience\nKeep clean, current records of client interactions, goals, and success plans\nRequirements\n2+ years in a client success, account management, or implementation role at a SaaS company, ideally with CRM or marketing automation software\nStrong hands-on experience building in a CRM: workflows, automations, pipelines, forms, and custom fields. GoHighLevel experience is a major plus\nAbility to learn a complex platform deeply and quickly, and to explain it clearly to non-technical practice owners and front-desk staff\nComfortable troubleshooting independently: reading workflow logs, tracing a contact's history, and narrowing down what broke and why\nWorking knowledge of SMS/email marketing, lead nurture, and basic marketing attribution (UTMs, ad platform conversions)\nConfidence leading client calls, including tough conversations about expectations, adoption, or results\nHighly organized, able to manage many accounts at once without letting follow-ups slip\nExperienced in project management and digital PM tools like Clickup\nStrong written communication\nExperience in medical aesthetics, healthcare, or with EMR/practice management systems is strongly preferred\nFamiliarity with HIPAA and handling patient data responsibly is a plus\nBenefits\nFully remote position\nCompetitive base salary ($70,000 - $95,000 band)\nPaid time off and paid company holidays\nPayroll and HR administered through Justworks\nOngoing product training and direct access to leadership\nThe chance to shape a young CSM function and grow with a company scaling quickly in a niche it leads","description_format":"text","description_chars":3615,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Aesthetic Medicine & Plastic Surgery"],"lifecycle":[{"event":"open","at":"2026-10-10T17:52:17Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.734,"p_room":0.75,"age_days":19,"expected_fill_days":27,"reasons":["conf:5","win:late"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/aesthetix-crm-client-success-manager-2","json_url":"https://alion.io/job/aesthetix-crm-client-success-manager-2.json","meta":{"generated_at":"2026-10-25T18:59:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26971,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3910059},"rest":"https://alion.io/mcp/rest/get_company?id=3910059"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faesthetix-crm-client-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faesthetix-crm-client-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faesthetix-crm-client-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aesthetix-crm-client-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faesthetix-crm-client-success-manager-2"}]}