{"id":3772021,"url":"https://alion.io/job/aevex-product-manager","title":"Product Manager","company":{"id":3221864,"name":"AEVEX","domain":"aevex.com","url":"https://alion.io/company/aevex","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":69,"open_postings":49,"ghost_share":0.51,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baltimore, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Solana","optional":false}],"status":"live","first_seen_at":"2026-11-04T17:21:02Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T18:29:47Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"Work Arrangement\nThis is an onsite position in Baltimore, MD with CONUS and OCONUS travel.\nJob Overview\nThe Mission Support Center (MSC) Product Manager owns the development, delivery, and improvement of the company’s centralized operational support capability. Treating the MSC as a product, this role defines its users, services, roadmap, and performance measures to support deployed teams, customers, and program leadership across company operations. \nThe manager integrates watchbill personnel, training, tooling, and procedures into a dependable support service. Responsibilities include establishing coverage, qualifying watchstanders, coordinating technical reachback, and ensuring timely issue resolution or escalation. The manager works with Operations, Integrated Product Support, Engineering, IT, and program leaders to translate mission requirements and field feedback into improvements.\nThe role establishes service expectations and balances operational demands with capability development. Success is measured through responsiveness, resolution effectiveness, watchstander readiness, user satisfaction, and contribution to mission availability.\nEssential Functions\nProduct Strategy and Roadmap: Define the MSC service portfolio, operating model, roadmap, and prioritized improvement backlog across company programs.\nWatchbill Management: Manage assigned watchstanders and coordinate personnel from other departments; establish coverage, qualifications, shift assignments, handoffs, and backup arrangements.\nTraining and Qualification: Develop onboarding, qualification standards, recurring training, exercises, and proficiency assessments with technical SMEs.\nTooling and Information: Define requirements for communications, issue tracking, dashboards, knowledge resources, and remote diagnostic tools; coordinate implementation with IT and Engineering.\nProcedures and Escalation: Maintain procedures for receiving requests, troubleshooting, documenting actions, transferring watches, escalating issues, and communicating status.\nOperational Support: Coordinate support to operations, exercises, testing, and customer missions; connect watchstanders with technical and program authorities.\nPerformance and Improvement: Track support demand, response and resolution times, recurring issues, coverage gaps, and user feedback to improve services.\nResource Planning: Forecast staffing, training, tooling, and funding requirements; recommend investments and communicate constraints to leadership.\nCross-Program Coordination: Establish service expectations and priorities with program leaders, including competing demands and surge requirements.\nPersonnel Leadership: Coach assigned personnel, assess performance, and coordinate development with functional managers for temporary watchstanders.\nPerform other duties as required.\nStandard Essential Functions\nRegular and reliable attendance on a full time basis [or in accordance with posted schedule].\nResponsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company's policies and practices.\nEmbodies AEVEX’s cultural values and aligns daily actions with department goals and company culture.\nQualifications and Competencies\nAbility to translate user needs into service requirements, priorities, procedures, and measurable outcomes.\nWorking knowledge of issue tracking, troubleshooting workflows, knowledge management, and performance reporting.\nStrong communication, organizational, and decision-making skills during time-sensitive situations.\nAbility to support a continuously operating center, including occasional nights, weekends, and surge periods.\nWillingness to travel to operational sites to assess support requirements and MSC effectiveness.\nFamiliarity with unmanned systems, maritime operations, deployed sustainment, or government mission support preferred.\nFamiliarity with Jira, remote diagnostics, operational dashboards, and secure communications preferred.\nEducation / Certifications\nBachelor’s degree in business, engineering, information systems, operations management, or a related field; equivalent experience may be considered.\nExperience\n5+ years of experience in operational support, technical service delivery, field operations, product management, or a related discipline, including team leadership.\nExperience coordinating staffing, schedules, training, and technical resources across teams.\nExperience establishing or managing a mission support center, operations center, technical help desk, or comparable reachback service preferred.\nExperience developing product roadmaps, managing improvement backlogs, and introducing services preferred.\nExperience developing watchstander qualifications, incident escalation procedures, or continuity plans preferred.\nPhysical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties the employee is:\nFrequently required to sit, and to reach to use computers and other office equipment\nSecurity Clearance\nAbility to obtain/maintain a Secret DoD clearance, U.S. Citizenship required.\nAbout AEVEX \nAEVEX, headquartered in Solana Beach, California, supports the U.S. national security mission and partner nation needs around the world by providing full-spectrum aviation, remote sensing, and analysis solutions. The company's capabilities include custom design and engineering; rapid prototyping; sensor integration and sustainment; aircraft modification and certification; flight test instrumentation and support; mission operations service; advanced intelligence data processing, exploitation, and dissemination solutions; and tailored hardware and software mission-system tools. AEVEX uses agile and customized approaches to rapidly define, develop, and deliver specialized solutions for airborne special mission needs for the U.S. Government, partner nations, and commercial businesses. AEVEX has major offices in California, Florida, North Carolina, Ohio, and Virginia.\nAEVEX provides a full suite of comprehensive benefits, including a 401(k)-retirement plan, comprehensive Medical, Dental, Vision, Disability and Life insurance group coverage with a portion of the premiums paid by the company, professional development funds, and an Employee Assistance Plan (EAP) with counseling, legal help, child and elder care support, among other benefits for qualified employees.\nRecruitment Communication Notice: All official correspondence regarding your application, application status, interviews, or the AEVEX hiring process will come directly from an AEVEX representative using an @aevex.com email address or through Greenhouse, our applicant tracking system. Please use caution with communications claiming to represent AEVEX from other email domains, and always verify the sender before responding or providing personal information.\nEqual Employment Opportunity:\nAEVEX is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.","description_format":"text","description_chars":7758,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Life insurance","Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Military Drones","Defense AI"],"lifecycle":[{"event":"open","at":"2026-11-04T21:52:13Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["conf:3","stale_co","velocity","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/aevex-product-manager","json_url":"https://alion.io/job/aevex-product-manager.json","meta":{"generated_at":"2026-11-07T19:33:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30476,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3221864},"rest":"https://alion.io/mcp/rest/get_company?id=3221864"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faevex-product-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faevex-product-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faevex-product-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aevex-product-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faevex-product-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3772021}},{"tool":"search_jobs","arguments":{"company":"aevex.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3772021},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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