{"id":3880662,"url":"https://alion.io/job/aeye-customer-program-manager","title":"Customer Program Manager","company":{"id":21404,"name":"Aeye","domain":"aeye.ai","url":"https://alion.io/company/aeye","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pleasanton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"AS9100","optional":true}],"status":"live","first_seen_at":"2026-11-06T16:09:52Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T10:42:37Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Customer Program Manager\nLocation: Pleasanton, CA (hybrid, in-person at our Pleasanton office)\nReports to: Manager, Customer Programs & Field Engineering\nType: Full-time\nCompensation: $130,000-$160,000 base, plus Bonus & RSUs\nAbout the Role\nAEye is looking for a Customer Program Manager to help own the customer lifecycle, from contract through delivery, across our product lines. You will manage a portfolio that includes roadmap-driven customers, who buy and build on our existing sensor platforms, and contract-driven programs for space and government customers, where committed milestones, a controlled requirements baseline, and formal change control shape the work. You will be the customer’s day-to-day program lead and the internal owner of commitments, turning what customers need and what contracts require into plans that our teams can execute. This role sits at the intersection of Customer Programs, Field Engineering, Engineering, Operations, Legal, and Finance.\nKey Responsibilities\nCustomer Program Ownership\nServe as the day-to-day program lead for assigned customers, from contract execution through delivery and handoff to support.\nMaintain each customer’s commitment baseline (requirements, scope, milestones, deliverables, and assumptions) and run change control for anything that adds scope, cost, or schedule risk.\nOwn the customer-facing schedule: set expectations on dates, status, and risks, and run regular customer reviews and milestone review materials.\nWork with Field Application Engineers and Engineering to triage customer issues and escalations and drive them to resolution.\nTranslate customer needs into clear, prioritized demand for engineering planning, in partnership with the Technical Program Manager.\nContract-Driven Programs (Space and Government)\nManage programs with formal milestone reviews, contractual deliverables, and milestone-based payments, and track progress against contract obligations.\nSupport requirements traceability and interface documentation on contract-driven programs, in partnership with systems engineering.\nCoordinate flowdown of contract requirements to internal teams and suppliers, working with Legal and Quality & Compliance.\nSupport customer insight requests, compliance reporting, and data-handling and export-control requirements.\nPartner and Supplier Coordination\nCoordinate third-party partners, vendors, and subcontractors that support customer programs, including scope, quotes, agreements, deliverables, and schedule.\nTrack partner commitments, quote expirations, purchase orders, and invoices, and raise slips early.\nWork with Operations to align build, assembly, test, and shipment plans with customer commitments.\nBusiness and Financial Coordination\nPartner with Finance on program budgets, cost tracking, forecasts, and milestone billing, and support timekeeping and cost-reporting processes.\nWork with Legal on contract terms, amendments, NDAs, and export-control obligations.\nProcess and Cross-functional\nHelp define, document, and maintain the customer lifecycle process, including handoffs between Sales/BD, Customer Programs, Engineering, and Operations.\nReport status, risks, and decisions needed in recurring cross-program reviews.\nMaintain program documentation: status reports, risk and issue logs, and decision records.\nRequired Qualifications\n4+ years of program or project management experience in a hardware, technology, or engineering-driven environment.\nExperience communicating directly with customers or external stakeholders, including setting expectations, reporting status, and handling escalations.\nAbility to manage schedule, scope, risk, and change across multiple concurrent programs.\nComfortable working day to day with engineers and the technical details of hardware or sensor products. You do not need to be an engineer, but you need to ask good questions and understand the answers.\nStrong written communication and documentation skills, and experience with tools such as Jira and Confluence or similar.\nExperience coordinating across functions such as Engineering, Operations, Finance, and Legal or Contracts.\nBachelor’s degree in engineering, business, or a related field, or equivalent experience.\nAbility to work on-site at our Pleasanton, CA facility on a hybrid schedule.\nPreferred Qualifications\nGovernment contracting experience, including milestone-based contracts and prime-to-sub flowdown, with a bonus for space flight hardware programs or builds.\nExperience taking programs through formal milestone reviews (such as PDR or CDR) and qualification campaigns.\nExposure to compliance environments such as AS9100/ISO 9001, export control (ITAR/EAR), or controlled information handling.\nPartner or supplier oversight experience, including statements of work, quotes, and delivery tracking.\nExperience in government, smart infrastructure, or intelligent transportation markets.\nFamiliarity with requirements management, traceability, or interface control documentation.\nExperience in LiDAR, sensors, robotics, automotive, or other hardware product environments, and the ability to flex between product-driven and contract-driven work.","description_format":"text","description_chars":5152,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Autonomous Driving","Machine Vision & 3D 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