{"id":3891890,"url":"https://alion.io/job/afba-member-services-representative-trainee","title":"Member Services Representative Trainee","company":{"id":2174030,"name":"AFBA","domain":"afba.com","url":"https://alion.io/company/afba","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Staunton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":39000,"max":40000,"currency":"USD","period":"year","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T21:46:08Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T10:37:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Armed Forces Benefit Association (AFBA) and 5Star Life\nIn 1947, AFBA emerged from the basement of the Pentagon to solve a critical need in support of the military. More than 75 years later, our commitment to those who serve and to solving their unique problems remains core to everything we do. Founded to provide military members with a death benefit no one else would, we continue to embrace our mission and deliver benefits tailored to the real-life needs of all who serve today, including active duty, National Guard, and first responders. Providing protection to those who go in harm’s way, we ensure survivor and other benefits are available to all who serve, defend, and protect our great nation, no matter what. 5Star Life Insurance Company was founded in service and carry that mission today by committing to serve those who serve, from underwriting benefits for military and first responder families to providing coverage to the employees that keep our communities running. Our commitment to our communities - rather than the bottom line- drives our business.\nWe offer a flexible hybrid work environment. This position is in Staunton, VA\nAbout the role:\nThis position provides a full range of duties to support the member. This role promptly and accurately responding to all insurance inquiries and completing appropriate actions to provide high levels of service to customers, colleagues, and market partners.\nEssential Duties and Responsibilities:\nScan and upload member update forms\nDocument member updates \nParticipate in Team communications\nEnsure security of all member information, following processes, procedures, and compliance requirements\nTake phones calls and escalate, if appropriate\nHandle all member requests within guidelines; document all actions taken\nRespond to shared email box\nReview and process member updates\nScan and upload new business applications\nMonitor and take action on PO Box correspondence\nWho we are seeking:\nThe ideal candidate for this position will possess the ability to quickly learn and effectively apply knowledge of relevant systems, databases, and technology essential to their role. A working understanding of life insurance products and industry policies is crucial, though the willingness to develop this expertise is also valued. Strict adherence to privacy laws and company guidelines is a must, with a strong focus on safeguarding client information. Candidates should demonstrate excellent multitasking skills, maintaining professional and efficient customer service while navigating various systems. Key attributes include active listening, clear communication, attention to detail, and a proactive service orientation, alongside strong time management skills. Personal accountability, taking ownership of both successes and mistakes, is essential, as is a commitment to driving the organization toward its goals.\nEducation/Experience Requirements:\nHigh School diploma, GED, or equivalent required\nCustomer service experience a plus\nUnderstanding of the Military, including National Guard, and First Responder Culture or the ability to learn\nBenefits we offer:\nhealth insurance (medical, dental, and vision)\nflexible spending accounts (medical and dependent care) \n401k plan with generous employer match\npaid time off\npaid holidays (12)\nlife insurance\nshort- and long-term disability insurance\nemployee assistance program\nprofessional development & tuition reimbursement\ncareer growth opportunities\non-site gym and locker rooms (Alexandria, VA office only)\nfriendly, collaborative culture\nQualified people of all races, ethnicities, ages, sex, genders, sexual orientations, national origins, gender identities, marital status, religions, veterans' statuses, disabilities, and any other protected classes are strongly encouraged to apply. As an equal opportunity workplace, we are committed to creating an inclusive environment for all employees. AFBA and 5Star Life Insurance Company endeavors to make reasonable accommodations to the known physical or mental limitations of qualified applicants with a disability unless the accommodation would impose an undue hardship on the operation of our business. If an applicant believes they require such assistance to complete the application or to participate in an interview, or has any questions or concerns, they should contact Human Resources (). EEO is the Law (Link to external DOL site). AFBA and 5Star Life Insurance Company is an Equal Opportunity Employer and an E-Verify Employer.","description_format":"text","description_chars":4513,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities","Health insurance","Hybrid work","Life insurance","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Life Insurance & Annuities","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-11-06T21:46:08Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/afba-member-services-representative-trainee","json_url":"https://alion.io/job/afba-member-services-representative-trainee.json","meta":{"generated_at":"2026-11-07T12:07:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13198,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2174030},"rest":"https://alion.io/mcp/rest/get_company?id=2174030"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fafba-member-services-representative-trainee"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fafba-member-services-representative-trainee"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fafba-member-services-representative-trainee"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/afba-member-services-representative-trainee\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fafba-member-services-representative-trainee"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3891890}},{"tool":"search_jobs","arguments":{"company":"afba.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3891890},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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