{"id":1683885,"url":"https://alion.io/job/afca-executive-assistant","title":"Executive Assistant","company":{"id":1760318,"name":"Australian Financial Complaints Authority","domain":"afca.org.au","url":"https://alion.io/company/afca-org-au","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":75000,"period":"year","method":"role_country_seniority_unknown","sample_n":116},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-02T03:28:38Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-13T03:18:43Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Fairness feels good\nMake a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.\nJoin AFCA as we prepare to take on a critical new role under the Australian Government's Scams Prevention Framework, helping deliver stronger protections and better outcomes for consumers affected by scams across digital platforms, banking and telecommunications sectors.\n We're looking for an experienced Executive Assistant to provide high-quality support to our Chief Scams Officer (CSO).\nYou'll be a trusted adviser, proactive operator and the person who keeps a busy executive, leadership team, and Scams function running at their best. If you're energised by pace, thrive in complexity, and pride yourself on always being three steps ahead, we'd love to hear from you.\nAs the right-hand person to our CSO, you'll play a critical role in ensuring priorities stay on track and opportunities don't get missed. You'll be the hub connecting leaders, teams, and stakeholders across the business.\nThis role is initially a 6-month max term contract.\nIn this varied role, you will:\nProactively manage the CSO’s diary, commitments, operating rhythms and competing priorities\nCoordinate senior meetings, committees, forums and stakeholder engagements from planning through to follow-up\nPrepare agendas, meeting packs, minutes, action registers, presentations, reports and briefing materials\nSupport the preparation, version control and circulation of Board, Committee and senior leadership papers\nBuild strong relationships with executives, leaders, regulators, industry bodies and other internal and external stakeholders\nCoordinate travel, strategy days, workshops, team events and engagement activities\nDraft and edit professional communications and correspondence for different audiences\nManage administrative and financial processes, including expenses, invoices, purchase orders and budget tracking\nSupport recruitment, onboarding, offboarding and other cyclical business activities\nIdentify practical ways to improve processes and reduce duplication through technology, systems and responsible use of AI.\n You’ll be an experienced Executive Assistant who is comfortable working autonomously and supporting senior leaders in a complex environment. You will also bring:\nExcellent written and verbal communication skills\nStrong planning, prioritisation and multitasking capability\nExceptional attention to detail and a commitment to producing accurate, professional work\nSound judgement and the ability to handle confidential or sensitive information with discretion\nStrong stakeholder management and relationship-building skills\nConfidence coordinating senior meetings, events and stakeholder engagements\nExperience preparing agendas, minutes, reports, presentations and executive briefing materials\nThe ability to support Board, Committee or governance administration\nA practical, solution-focused approach and the ability to adapt as priorities change\nAdvanced Microsoft Office skills, including Word, PowerPoint, Excel and Outlook\nA collaborative approach and willingness to work closely with other Executive Assistants and teams across AFCA.\n Gold AWEI Accreditation 2025 - Recognised for LGBTQ+ workplace inclusion.\nAccredited Family Friendly Workplace - Supporting work-life balance and inclusivity.\nHybrid working - Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.\nAdditional and inclusive leave options - Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.\nTo apply\nIf you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.\nWe welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at .\nWe believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.\nAbout AFCA\nThe Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.\nAFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.","description_format":"text","description_chars":5232,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports","Sports Organizations"],"lifecycle":[{"event":"open","at":"2026-10-02T09:59:35Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.757,"p_room":0.9,"age_days":10,"expected_fill_days":20,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/afca-executive-assistant","json_url":"https://alion.io/job/afca-executive-assistant.json","meta":{"generated_at":"2026-10-13T04:42:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7331,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1760318},"rest":"https://alion.io/mcp/rest/get_company?id=1760318"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fafca-executive-assistant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fafca-executive-assistant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fafca-executive-assistant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/afca-executive-assistant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fafca-executive-assistant"}]}