{"id":3527120,"url":"https://alion.io/job/affinity-international-level-2-it-support-technician","title":"Level 2 IT Support Technician","company":{"id":2037364,"name":"Affinity International","domain":"affinity-international.net","url":"https://alion.io/company/affinity-international","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-30T12:18:03Z","employer_posted_date":null,"last_verified_at":"2026-10-30T12:18:03Z","board_verified":false,"closed_at":null,"days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"OVERVIEWWe are recruiting on behalf of our client for a Level 2 IT Support Technician.\nOur client is a US-based organization seeking an experienced technician to handle escalated support tickets and provide reliable, professional IT assistance to their team. This is a fully remote, full-time position requiring availability during US Eastern Standard Time (EST) business hours, and is well suited to a self-directed professional who can manage complex technical issues independently\nand communicate confidently with end users.\nKEY RESPONSIBILITIES\nResolve escalated Level 2 hardware, software, network, and system issues, with occasional involvement in Level 3 support tasks \n\nAdminister and support Microsoft 365 services including Outlook, Teams, SharePoint, and Exchange Online\n\nManage user accounts, permissions, and Group Policy through Active Directory and Azure/Entra ID\n\nTroubleshoot network-related issues involving TCP/IP, DNS, DHCP, VPNs, and firewalls\n\nManage and support endpoints using Microsoft Intune, including device enrollment and endpoint security\n\nLog, track, and resolve support tickets accurately using ITSM platforms such as ConnectWise, Autotask, or ServiceNow\n\nDeliver professional remote support to international end users, maintaining clear and timely communication throughout\n\nREQUIREMENTS\n Matric (Grade 12) as a minimum; a National Diploma or relevant NQF Level 6 qualification in Information Technology is advantageous\n\n3–5 years of experience in IT support, with demonstrated Level 2 troubleshooting ability\n\nSolid working knowledge of Microsoft 365, Active Directory, and Windows environments\n\nProven experience supporting users remotely and managing tickets within a structured support environment\n\nCompTIA Network+, Microsoft certifications (such as MS-900, AZ-900, or MD-102), or equivalent industry certifications preferred\n\nExcellent spoken and written English, with the ability to communicate technical information clearly to non-technical users\n\nPREFERRED EXPERIENCE\nHands-on experience with Microsoft Intune and endpoint security management\n\nPrior exposure to Level 3 support tasks or junior systems administration responsibilities\n\nExperience working with US or UK clients in a remote staffing or managed services environment\n\nFamiliarity with ITSM platforms, particularly ConnectWise, Autotask, or ServiceNow\n\nKEY COMPETENCIES\nStrong communication skills\n\nHigh attention to detail\n\nStrong organisational skills\n\nAbility to work independently\n\nProfessionalism and reliability\n\nOriginally posted on Himalayas","description_format":"text","description_chars":2551,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-30T14:28:00Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.833,"p_room":1,"age_days":8,"expected_fill_days":28,"reasons":["seen:8","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/affinity-international-level-2-it-support-technician","json_url":"https://alion.io/job/affinity-international-level-2-it-support-technician.json","meta":{"generated_at":"2026-11-08T22:54:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":47764,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2037364},"rest":"https://alion.io/mcp/rest/get_company?id=2037364"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faffinity-international-level-2-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faffinity-international-level-2-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faffinity-international-level-2-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/affinity-international-level-2-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faffinity-international-level-2-it-support-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3527120}},{"tool":"search_jobs","arguments":{"company":"affinity-international.net","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3527120},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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