{"id":1093867,"url":"https://alion.io/job/affirm-client-success-lead-4","title":"Client Success Lead","company":{"id":572,"name":"Affirm","domain":"affirm.com","url":"https://alion.io/company/affirm","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","CA"],"hiring_countries_total":2,"salary":{"min":125000,"max":187500,"currency":"USD","period":"year","gross":null,"usd_annual":187500},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-21T14:33:17Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-09-23T16:19:36Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At Affirm, we exist for the moments that matter-giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.\nAbout the Client Success Team:\nThe Client Success team at Affirm is focused on building and growing long-term partnerships with our merchant partners, helping them maximize the value of their relationship with Affirm while driving mutual business growth. As the primary post-sale point of contact, the team works closely with merchants to optimize performance, increase product adoption, identify revenue and GMV expansion opportunities, and ensure overall account health. Client Success also serves as a strategic bridge across Analytics, Product, Marketing, Credit, and Technical teams, advocating for merchants and helping shape solutions that drive successful outcomes for both our partners and Affirm.\nAbout the Role:\nWe are seeking a dynamic and experienced Client Success Lead (CSM) to join our team. The ideal candidate will have 3-5 years of proven client experience, preferably in the financial technology sector. The CSM will be instrumental in maintaining client relationships, ensuring satisfaction, and fostering revenue growth.\nWhat You’ll Do:\nDeliver a proactive client management strategy to encourage growth & retention with our merchant partners\n\nIdentify upsell and cross-sell opportunities to enhance client value and devise strategies to capitalize on them \n\nProvide prompt and effective support to address client needs and inquiries.\n\nConduct regular performance reviews and gather client feedback\n\nCollaborate with internal teams to resolve client issues and requests promptly.\n\nStay abreast of industry trends and market developments to anticipate client needs.\n\nCollaborate cross-functionally to execute strategies to support clients. \n\nEnsure alignment between client goals and internal priorities and deliverables.\n\nDemonstrate resourcefulness and flexibility in navigating changing environments.\n\nMaintain a thorough understanding of company products and services to provide accurate information and support to clients.\n\nWhat We Look For:\nBachelor's degree with at least 3-5 years of account management experience, preferably in the financial technology industry.\n\nExcellent written and verbal communication skills.\n\nStrong interpersonal skills and ability to build rapport with clients and stakeholders.\n\nSelf-motivated, proactive, and able to work independently or as part of a team.\n\nComfortable in fast-paced, high-pressure environments managing multiple priorities.\n\nProficiency in CRM software (e.g., Salesforce) and Microsoft Office suite.\n\nKnowledge of marketing technologies and and e-commerce preferred\n\nBase Pay Grade - H\nEquity Grade - 5\nEmployees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.\nBase pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)\nFor sales roles, the range provided is the role’s On Target Earnings (\"OTE\") range, which includes the annual base pay and the sales incentive target. \nUSA On Target Earnings (CA, WA, NY, NJ, CT) per year: $125,000 - $187,500 \nUSA On Target Earnings (all other U.S. states) per year: $110,000 - $172,500 \nPlease note that visa sponsorship is not available for this position.\nRemote-first with flexibility built in\n Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.\nBenefits designed for you \n Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:\nHealth coverage at no cost: We cover 100% of premiums for employees and their dependents.\nSpending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.\nTime off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.\nOwn a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.\nWe’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.\nFor positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.\nBy clicking \"Submit Application,\" you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.","description_format":"text","description_chars":5046,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-09-21T16:32:37Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":86,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-09-23T05:45:00Z"},"pay":{"stated_usd_annual":187500,"is_top_pay":true},"html_url":"https://alion.io/job/affirm-client-success-lead-4","json_url":"https://alion.io/job/affirm-client-success-lead-4.json","meta":{"generated_at":"2026-09-23T17:07:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}