{"id":3524314,"url":"https://alion.io/job/affirm-customer-operations-associate-i","title":"Customer Operations Associate I","company":{"id":572,"name":"Affirm","domain":"affirm.com","url":"https://alion.io/company/affirm","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":7,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":67,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":50000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Google Workspace","optional":true}],"status":"live","first_seen_at":"2026-10-30T09:20:32Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T18:26:29Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At Affirm, we exist for the moments that matter-giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.\nAffirm seeks to provide better financial products to improve the lives of consumers and we are looking for an Operations Associate who will join our team to humbly serve our customers. As part of our Customer Operations team, Operations Associates ensure timely and accurate resolution of complex customer inquiries through omni-channel communication, and partner with cross-functional teams to implement new systems and products. Our ideal candidate is ready to learn and develop their career as a part of a dynamic and collaborative team.\nWhat You'll Do\nResolve escalated customer inquiries via predominantly email, with occasional need for phone calls to support customers.\nResponsible for maintaining a high level of professionalism and maintaining excellent Quality Assurance scores with clients while working to establish a positive rapport\nUtilization of your in-depth product and financial knowledge to communicate, investigate, and resolve customer issues on a larger variety of case types.\nParticipate and assist in ongoing training to develop new skills and responsibilities\nHelp identify trends and areas of improvement including agent coaching, quality monitoring and product features\nParticipate in the incubation phase of new products and features and assist with ad-hoc projects as needed\nResponsible for independently managing schedules and emails channels in order to drive higher productivity performance and quality scores.\nProactive willingness to collaborate cross-functionally with other Affirm teams to analyze, assess and resolve complex customer issues\nOpportunity to participate in voluntary specialized processes in addition to day to day responsibilities\nInitiate document creation, including meeting minutes, N-Pagers, and procedural updates\nWhat We Look For\nWillingness to support operation functions on evenings, weekends and public holidays\nExcellent verbal and written communication skills\nProficient in both English and French\nCapable of delivering high quality work independently and/or virtually while remaining flexible in a fast-growth environment\n1-3 years required experience interacting with customers in an omnichannel environment (phone, email, chat, etc)\nExperience within the financial industry is a plus\nSound judgment and proactive problem solving skills\nAbility to apply analytical thinking in decision making with keen organizational skills and attention to detail\nTeam player with an interest in collaborating with and learning from cross-functional partners\nStrong follow-through and ability to manage competing priorities\nMac (iOS) and Google Workspace (formerly G Suite) knowledge a plus\nComfortable with working with Key Performance Indicators (KPIs) to assess and drive performance\nPay Grade - B\nEquity Grade - 1\nEmployees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.\nBase pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)\nUSA base pay range (CA, WA, NY, NJ, CT) per year: $50,000 - $70,000\nUSA base pay range (all other U.S. states) per year: $44,000 - $64,000\nPlease note that visa sponsorship is not available for this position.\nRemote-first with flexibility built in\n Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.\nBenefits designed for you \n Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:\nHealth coverage at no cost: We cover 100% of premiums for employees and their dependents.\nSpending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.\nTime off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.\nOwn a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.\nWe’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.\nFor positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.\nBy clicking \"Submit Application,\" you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.","description_format":"text","description_chars":5070,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Flexible time off"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Buy Now, Pay Later"],"lifecycle":[{"event":"open","at":"2026-10-30T13:28:36Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 74 · green card filings: 22","filings_12m":74,"filings_prev_12m":106,"green_card_filings_12m":22,"median_offered_wage_usd":175104,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":67,"reasons":["conf:0","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/affirm-customer-operations-associate-i","json_url":"https://alion.io/job/affirm-customer-operations-associate-i.json","meta":{"generated_at":"2026-11-02T22:54:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32150,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":572},"rest":"https://alion.io/mcp/rest/get_company?id=572"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faffirm-customer-operations-associate-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faffirm-customer-operations-associate-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faffirm-customer-operations-associate-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/affirm-customer-operations-associate-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faffirm-customer-operations-associate-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3524314}},{"tool":"search_jobs","arguments":{"company":"affirm.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3524314},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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