{"id":2962219,"url":"https://alion.io/job/affirm-senior-program-manager-i","title":"Senior Program Manager I","company":{"id":572,"name":"Affirm","domain":"affirm.com","url":"https://alion.io/company/affirm","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":7,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":68,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":128000,"max":188000,"currency":"CAD","period":"year","gross":null,"usd_annual":133647},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-20T21:21:26Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T14:21:34Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At Affirm, we exist for the moments that matter-giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.\nAbout the Operations team \nThe Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk.\nAbout the role\nAffirm’s mission is to deliver honest financial products to improve lives. We do this by partnering with top companies to offer responsible financial products at the point of sale. Working jointly with our clients, Affirm co-develops and executes on joint partnership strategies to innovate and grow the business. \nWe are seeking a Partner Manager to lead performance and transformation across our global BPO vendor network. This role is accountable for driving vendor excellence and customer satisfaction at scale, while also shaping long-term vendor strategy and leading large cross-functional initiatives. The ideal candidate will bring both vendor/BPO management expertise, and the analytical capability to validate, interpret, and act on data, enabling better decisions and driving change at scale.\nThis is a senior leadership role within Operations, with direct accountability for outcomes across multiple functional areas, across customer needs and requiring significant strategic oversight, cross-functional leadership, and sharp analytical judgement. \nWhat you’ll do\nOwn vendor performance, including customer experience, service-levels, compliance, and QA outcomes.\nLead executive-level vendor governance (e.g. QBRs, escalations).\nDefine operational strategies for horizontal services across the vendor network.\nPartner with the Business Analyst team to shape what metrics and dashboards are needed to run the business.\nUse data to diagnose performance gaps, validate trends, and prioritize interventions.\nRun ad-hoc analyses and scenario modeling to support rapid decision-making.\nSupport Strategic Partnerships by serving as entry point and liaison for unique partner operational needs.\nLead initiatives that require coordination across Operations, Compliance, Product, Risk, Training, QA, and WFM.\nTranslate vendor insights into cross-functional actions that improve customer experience and compliance outcomes.\nAct as senior escalation point for systemic issues.\nDrive key initiatives such as product/process rollouts, vendor migrations, or regulatory implementations.\nDesign and execute structured change programs, ensuring vendor readiness and sustained adoption.\nChampion continuous improvement and innovation across the vendor network.\nWhat we look for\n8+ years of expertise in vendor/BPO management, operations, or related fields\nStrong analytical background with the ability to define the right questions, work with analysts to build the right tools, and run independent analysis when needed.\nProven ability to drive vendor accountability through scorecards, governance, and structured interventions.\nTrack record of leading large, cross-functional programs with measurable business impact.\nExceptional communication and influencing skills with internal and vendor executives.\nExperience managing vendor networks of 2,000+ agents across multiple geographies (preferred). \nIndustry background in fintech, technology, or high-growth customer operations (preferred).\nKnowledge of compliance-heavy functions (Fraud, Payments, Compliance) (preferred).\nSkilled at turning complex data into clear narratives for senior leadership (preferred).\nPay Grade - L\nEquity Grade - 5\nEmployees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. \nBase pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).\nCAN base pay range per year: $128,000- $188,000\nThis posting is for an existing vacancy.\n#LI-Remote\nRemote-first with flexibility built in\n Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.\nBenefits designed for you \n Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:\nHealth coverage at no cost: We cover 100% of premiums for employees and their dependents.\nSpending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.\nTime off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.\nOwn a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.\nWe’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.\nFor positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.\nBy clicking \"Submit Application,\" you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.","description_format":"text","description_chars":5985,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Buy Now, Pay Later"],"lifecycle":[{"event":"open","at":"2026-10-20T23:10:58Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":68,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":133647,"is_top_pay":false},"html_url":"https://alion.io/job/affirm-senior-program-manager-i","json_url":"https://alion.io/job/affirm-senior-program-manager-i.json","meta":{"generated_at":"2026-10-25T14:53:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21460,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":572},"rest":"https://alion.io/mcp/rest/get_company?id=572"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faffirm-senior-program-manager-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faffirm-senior-program-manager-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faffirm-senior-program-manager-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/affirm-senior-program-manager-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faffirm-senior-program-manager-i"}]}