{"id":1299506,"url":"https://alion.io/job/afl-global-client-success-program-manager","title":"Client Success Program Manager","company":{"id":1851112,"name":"AFL Global","domain":"aflglobal.com","url":"https://alion.io/company/aflglobal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":86000,"max_usd":161000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2097},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-09-13T00:00:00Z","employer_posted_date":"2026-09-13","last_verified_at":"2026-09-29T23:32:21Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $4B in revenue, and employ approximately 12,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.\nWhat We Offer:\nFlexible time off policy \n401K Company match (up to 4% - dollar for dollar)\nProfessional development, training, and tuition reimbursement programs\nExcellent medical, dental, vision, and life insurance policy options\nOpportunities for career advancement with an industry leading company!\nWe are seeking a Client Success Program Manager to join our Data Center/AI team. This position will be working on a hybrid schedule from our Dallas, TX or Duncan, SC location!\nThe Program Manager is responsible for organizing and leading a cross-functional team, consisting of Customer Service, Scheduling, Material Planning, Purchasing, Logistics and Manufacturing, to meet Client’s expectations on deliveries, as well as resolving logistical and operational issues in timely manners. Overall, the Client Success Manager will lead the organization through improved white glove customer service and support, providing increased Client satisfaction.\nWhat We Offer:\nFlexible time off policy\nHybrid work schedule and possible remote to qualifying employees\n401K Company match (up to 4% - dollar for dollar)\nProfessional development, training, and tuition reimbursement programs\nExcellent medical, dental, vision, and life insurance policy options\nOpportunities for career advancement with an industry leading company!\nResponsibilities\nCreates reporting formats and delivers reports to key clients. Such reports may include delivery performances, quality metrics, inventory risks, manufacturing capacities, etc.\nCreates reporting formats and delivers reports to internal management team, including the Department Managers, Product Managers, Data Center Sr. Vice President and the Products Solution President, related to the performance of key Client accounts. These reports may include monthly highlights, inventory, lead times, on-time-delivery metrics, client complaints, revenues, bookings, backlogs, etc.\nEstablish with Product Managers and Department Managers key metric objectives, and coordinate with cross-functional team members to achieve such objectives\nRun production meetings with cross-functional team, consisting of Customer Service, Scheduling, Material Planning, Purchasing, Logistics and Manufacturing\nResolve problems related to logistics, customer service and support\nUnderstand and recommend improvements to Department Managers to achieve objectives for key metrics\nEscalate issues in operations that will detrimentally affect client satisfaction to respective Department Managers\nKey internal contact for clients, providing white glove service and support\nPersonal Qualities\nStrong sense of ownership and accountability\nExhibits a strong preference for organization, planning, and efficiency\nSelf-motivated\nStrong interpersonal and report writing skills\nAbility to work independently\nMust have a strong interest in servicing the clients\nAbility to lead cross-functional and cross-cultural team\nMust have a strong interest in operation excellence, performance metrics and data analysis\nQualifications\n4-year college degree in any discipline or equivalent work experience\nMinimum of 8 years of working experience\n4 to 8 plus years of Supervisory/Leadership position in Customer Service is preferred\n4 to 8 plus years of project management experience\nExcellent oral and written communications skills\nSome travel to meet with clients and some travel to overseas manufacturing facilities when necessary\nAdvanced/Expert level of MS Excel; proficient usage of additional MS Office Products (Word, PowerPoint, Outlook, and Teams) Power BI knowledge a plus","description_format":"text","description_chars":4224,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible time off","Hybrid work","Life insurance","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Broadband"],"lifecycle":[{"event":"open","at":"2026-09-26T10:49:54Z"}],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.81,"p_room":0.9,"age_days":16,"expected_fill_days":31,"reasons":["conf:17","velocity","win:mid","comp:brand"],"computed_at":"2026-09-29T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/afl-global-client-success-program-manager","json_url":"https://alion.io/job/afl-global-client-success-program-manager.json","meta":{"generated_at":"2026-09-30T02:57:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2216,"day_limit":5000,"remaining_today":2784,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}