{"id":1299384,"url":"https://alion.io/job/afl-global-drop-dispatcher","title":"Drop Dispatcher","company":{"id":1851112,"name":"AFL Global","domain":"aflglobal.com","url":"https://alion.io/company/aflglobal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":57000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2637},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Docs","optional":false}],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-01T04:22:05Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1B in revenue, and employ more than 5,800 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.\nITC Service Group is a wholly owned subsidiary of AFL. Founded in 1999 and provides managed services and workforce solutions for the nationwide planning design, construction, installation and maintenance of voice, data, and video networks.\nAFL and ITC were built and are operated on similar core values and philosophies. We recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers.\nLet us connect you to your next career opportunity!\n ITC Service Group (“ITC”), is seeking a Drop Dispatcher. TheDrop Dispatcher is responsible for receiving and reviewing service calls and scheduling orders for installation of internet and video services. The dispatcher will schedule and dispatch field technicians to customers’ homes and is responsible for monitoring location of field technicians and determining approximate appointment schedule.\nJOB DETAILS\nRegion - Must live within 45 minutes of one of our gfiber markets.\nThe employee will work remote, but maybe asked to report to the office at any time.\nDispatch Hours 6AM to 8PM CST - This position would be 4, 10 hour days, hours would be 9AM to 8PM CST, working at least one weekend day.\nApplication Deadline is - October 2nd 2026 EOD\nESSENTIAL FUNCTIONS\nResponsible for creating and monitoring dispatch schedule of field technicians to ensure timely completion of installations.\nCoordinates and dispatches field technicians to customer’s homes in accordance with dispatch schedule, customer requests, specifications or needs.\nMaintains accurate and detailed logs, reports and other information on customer services calls and outages.\nAnswers inbound calls and addresses internal/external customer needs and concerns in a professional and timely manner.\nPlaces outbound calls to customers to confirm appointments and reschedule if necessary.\nAchieves organization goals by creating a quality customer service experience by telephone.\nUses dispatch systems including Google Docs, Chrome Browser, Oracle Field Services, and web-based applications.\nResponsible for following all directives from management that may be assigned.\nProvides on-site support as needed.\nPHYSICAL DEMANDS\nWork involves phone and computer use, sitting, standing, listening, communicating instruction and scheduling\nSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.\nThe employee must occasionally push, pull, lift and/or carry up to 20 pounds.\nWORK ENVIRONMENT\nThe employee will work remote, but maybe asked to report to the office at any time. While performing the duties of this job, the employee may occasionally work in inclement weather conditions. The employee frequently works near moving mechanical parts and is frequently exposed to wet and/or humid conditions and vibration.\nATTENDANCE\nEmployee is expected to be on the job and on time every scheduled workday. It is his/her responsibility to know when the workday starts and ends on each scheduled workday.\nEDUCATION AND EXPERIENCE\nHigh School Diploma\nOne to two years’ experience dispatching field personnel would be preferred\nPrior Cable or Internet experience preferred (understanding of MSO topologies a plus)\nExperience with Google Docs, Chrome Browser, Oracle Field Services and web-based applications preferred\nOne to two years’ customer service experience preferred\nITC Service Group (“ITC”),isan Equal Opportunity Employer. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.","description_format":"text","description_chars":4501,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Broadband"],"lifecycle":[{"event":"open","at":"2026-09-26T10:49:54Z"}],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.724,"p_room":0.9,"age_days":7,"expected_fill_days":11,"reasons":["conf:1","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/afl-global-drop-dispatcher","json_url":"https://alion.io/job/afl-global-drop-dispatcher.json","meta":{"generated_at":"2026-10-01T11:12:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2724,"day_limit":5000,"remaining_today":2276,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}