{"id":4234981,"url":"https://alion.io/job/aflac-dir-crm-sales-enablement","title":"Dir, CRM & Sales Enablement","company":{"id":1761097,"name":"Aflac","domain":"aflac.com","url":"https://alion.io/company/aflac-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"staff","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Trenton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-13T11:48:47Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Opportunity: PLADS- Director, CRM & Sales Enablement\nSalary Range: $150,000 to $200,000\nJob Posting End Date: November 13, 2026\nWe’ve Got You Under Our Wing\nWe are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.\nAflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.\nOur business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.\nWork Designation. Depending on your location within the continental US, this role may be hybrid or remote.\nIf you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. \nIf you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.\nWhat does it take to be successful at Aflac?\nActing with Integrity\nCommunicating Effectively\nPursuing Self-Development\nServing Customers\nSupporting Change\nSupporting Organizational Goals\nWorking with Diverse Populations\nActing as a Champion for Change\nDemonstrating Initiative\nDeveloping Talen\nManaging Performance\nWhat does it take to be successful in this role?\nExperience/Knowledge in the Group Insurance business\nExperience presenting to executive leadership, governance committees, and boards.\nStrong working knowledge of Aflac Group product portfolio, systems, operational process and industry practices\nExperience with customer experience transformation customer engagement capabilities.\nDeep understanding of B2B2C distribution models, underwriting dependencies, and the lifecycle of insurance.\nStrong knowledge of federal, state, and local regulatory and industry requirements, and standard concepts, practices, and procedures as they relate to the insurance industry\nSolid technical understanding of implementing services with third party platforms\nExcellent presentation, oral, written, and interpersonal communications skills to effectively interact with internal and external customers\nStrong problem solving, negotiation, and time management skills\nAbility to establish and develop effective relationships with internal and external partners\nBroad knowledge of Aflac products and systems related to enrollment facilitation\nStrong knowledge of assigned CRM platforms and their technical capabilities for Aflac’s products\nStrong experience building business cases, investment prioritization and executive portfolio governance.\nEducation & Experience Required\nBachelor's Degree Experience Job Related field \n10+ years of professional job-related work experience with 5+ years management experience plus monitoring or directing strategic planning initiatives\nexperience in CRM product management, sales enablement, or revenue operations\nOr an equivalent combination of education and experience\nTravel\nLess than or equal to 10 percent\nPrincipal Duties & Responsibilities\nSupport the execution of customer relationship management, sales enablement, and customer engagement strategies aligned with organizational objectives.\nLead business initiatives that enhance customer acquisition, retention, broker engagement, sales effectiveness, operational efficiency, and customer experience.\nIdentify opportunities to improve business processes, workflows, and enablement capabilities through automation, innovation, and operational improvements.\nDevelop recommendations to leadership regarding capability enhancements, process improvements, and future business needs.\nHelp establish governance processes and operating practices that support consistent decision making, prioritization, and execution.\nPartner with leaders across Sales, Marketing, Customer Experience, Operations, Finance, Legal, Compliance, and Technology to identify business needs and support strategic objectives.\nTranslate business requirements into actionable plans, ensuring alignment between operational needs and supporting capabilities.\nFoster collaboration across business functions to drive consistent experiences for brokers, customers, policyholders, and internal stakeholders.\nFacilitate cross-functional meetings, governance forums, and working sessions to support initiative planning, execution, and issue resolution.\nServe as a key liaison between business stakeholders and shared service partners to support successful delivery of business priorities.\nLead the execution and continuous improvement of sales enablement processes, tools, reporting, and operational support models.\nIdentify operational, service, process, and capability gaps impacting business performance and coordinate corrective actions with appropriate stakeholders.\nSupport sales planning, broker support activities, reporting processes, and business performance initiatives that improve productivity and customer outcomes.\nEvaluate and prioritize enhancement opportunities that strengthen sales effectiveness, customer engagement, and operational efficiency.\nDevelop and monitor key performance metrics, dashboards, and reporting to measure business results, user adoption, and operational performance.\nManage day-to-day business relationships with vendors and external partners supporting sales enablement and customer engagement activities.\nPartner with internal stakeholders in vendor evaluations, contract discussions, renewals, and service reviews.\nMonitor vendor performance against established expectations and service commitments.\nIdentify opportunities to enhance vendor effectiveness, improve service delivery, and optimize expenditures.\nSupport issue resolution and escalation management involving external partners when necessary.\nSupport governance processes used to evaluate, prioritize, and monitor business initiatives, enhancements, and investments.\nPartner with Technology and other shared service functions to ensure business requirements are understood and solutions align with enterprise standards and compliance requirements.\nManage assigned budgets, vendor expenditures, and resource plans while ensuring responsible use of organizational resources.\nDevelop business cases, analyses, and recommendations to support investment decisions and operational improvements.\nAssist leadership in prioritizing initiatives based on business value, operational impact, resource availability, and strategic alignment.\nPerforms other duties as assigned\nTotal Rewards\nThe salary range for this job is $150,000 to $200,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting. \n\nAt Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. \n\nIn addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.","description_format":"text","description_chars":8922,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual bonuses","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Property & Casualty Insurance","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-11-13T11:45:15Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.832,"p_room":0.9,"age_days":15,"expected_fill_days":33,"reasons":["conf:5","win:mid"],"computed_at":"2026-11-13T17:47:20Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/aflac-dir-crm-sales-enablement","json_url":"https://alion.io/job/aflac-dir-crm-sales-enablement.json","meta":{"generated_at":"2026-11-13T17:47:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35540,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1761097},"rest":"https://alion.io/mcp/rest/get_company?id=1761097"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faflac-dir-crm-sales-enablement"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faflac-dir-crm-sales-enablement"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faflac-dir-crm-sales-enablement"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aflac-dir-crm-sales-enablement\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faflac-dir-crm-sales-enablement"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4234981}},{"tool":"search_jobs","arguments":{"company":"aflac.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4234981},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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