{"id":853429,"url":"https://alion.io/job/afnor-charge-de-clientele-hf","title":"Chargé de clientèle H/F","company":{"id":692401,"name":"AFNOR","domain":"afnor.org","url":"https://alion.io/company/afnor-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint-Denis, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":88000,"period":"year","method":"role_country_seniority_unknown","sample_n":568},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-17T15:15:04Z","employer_posted_date":"2026-07-17","last_verified_at":"2026-10-12T12:58:53Z","board_verified":true,"closed_at":null,"days_open":86,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":86},"description":"Rejoignez le pôle \"réforme de la formation professionnelle\" d’AFNOR Certification composé d’une équipe de 18 personnes gérant administrativement un portefeuille mono référentiel de près de 6000 clients Qualiopi.\nMissions :\nVous serez le point de contact privilégié des clients et auditeurs du domaine de la formation professionnelle. Vos missions consisteront à entretenir une relation de proximité avec eux, en répondant à leurs demandes et en comprenant leurs besoins.\nVous serez chargé de:\nAccompagner les clients durant le processus de certification (traitement des appels, réponses aux questions, etc.)\n\nPlanifier les audits des prospects et clients\n\nTraiter des rapports d’audit\n\nAssurer la gestion administrative des clients et la traçabilité de l'activité (saisie informatique, facturation, etc.).\n\nProfil recherché :\nDe formation supérieure Bac +2, vous avez acquis une première expérience significative en gestion administrative et relation client\nVous aimez travailler en équipe, avez un bon sens de l’organisation et appréciez le travail administratif.\nVotre rigueur votre réactivité et votre sens du client vous permettront d’accomplir pleinement vos missions.\nLa maîtrise du pack office, de l’orthographe et de l’expression écrite est requise.\nPourquoi nous rejoindre\nUn environnement stimulant : une mission d'intérêt générale , un collectif engagé, une expertise reconnue, une forte influence sur les politiques publiques et industrielles.\n\nUn équilibre vie pro / vie perso : télétravail, horaires aménageables, mutuelle famille, dispositifs aidants, etc.\n\nDes opportunités de développement : parcours de formation, mobilité interne, accompagnement individualisé.\n\nUn employeur responsable : politique RSE ambitieuse, inclusion, égalité, accessibilité.\n\nUne vie d’équipe dynamique : événements, activités culturelles et sportives via un CSE impliqué.\n\nInformations complémentaires :\nLa rémunération est de 28 à 32KEUR brut annuel (13ème mois inclus) en fonction de votre expérience.\nPoste basé à La Plaine Saint-Denis (RER B, ligne 14)\n\nProcessus de recrutement\nRéception de votre CV\n\nEntretien avec la Direction des ressources humaines et le/la manager\n\nRéponse sous deux semaines maximum si vous êtes 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