{"id":853428,"url":"https://alion.io/job/afnor-charge-de-clientele-hotline-hf","title":"Chargé de clientèle Hotline H/F","company":{"id":692401,"name":"AFNOR","domain":"afnor.org","url":"https://alion.io/company/afnor-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint-Denis, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":91000,"period":"year","method":"role_country_seniority_unknown","sample_n":622},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-20T14:32:56Z","employer_posted_date":"2026-07-20","last_verified_at":"2026-10-15T19:15:52Z","board_verified":true,"closed_at":null,"days_open":87,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":87},"description":"Le groupe de 1316 collaborateurs, 38 implantations dans le monde et 60 000 clients, conçoit des solutions fondées sur les normes volontaires, sources de progrès et de confiance depuis 1926.\nAFNOR Editions est le distributeur officiel des normes volontaires en France. Il développe de nombreux outils et services dans le but d’ aider ses clients à accéder, comprendre et décrypter les normes et ainsi faciliter leur mise en œuvre.\nNous recrutons un chargé de clientèle hotline en CDI, vos missions :\nAccompagner les clients dans le processus de commande sur la boutique en ligne (chat/mail/téléphone)\n\nAccompagner les utilisateurs CObaz (Onboarding, traitement des demandes entrantes, rendez-vous en soutien de l'action commerciale, Webinaire)\n\nOptimiser la satisfaction des clients en respectant les engagements fixés\n\nTraiter les demandes clients et prospects en respectant un objectif de qualité et les réclamations\n\nQualifier les besoins prospects\n\nEnrichir les données clients dans le CRM\n\nProfil :\nDe formation supérieure Bac +2/+3 en relation client , vous avez acquis une première expérience significative au sein d'un service support.\nVotre écoute, votre aisance relationnelle et votre adaptabilité vous permettent d’accompagner, de fidéliser le client mais également de travailler en équipe avec différents interlocuteurs internes.\nCurieux d’esprit, méthodique, rigoureux, impliqué, force de proposition et motivé vous serez amené à développer vos connaissances et vos compétences sur notre offre de service.\nUne aisance avec les outils informatiques et une bonne expression orale et écrite sont demandés.\nPourquoi nous rejoindre\nUn environnement stimulant : une mission d'intérêt générale , un collectif engagé, une expertise reconnue, une forte influence sur les politiques publiques et industrielles.\n\nUn équilibre vie pro / vie perso : télétravail, horaires aménageables, mutuelle famille, dispositifs aidants, etc.\n\nDes opportunités de développement : parcours de formation, mobilité interne, accompagnement individualisé.\n\nUn employeur responsable : politique RSE ambitieuse, inclusion, égalité, accessibilité.\n\nUne vie d’équipe dynamique : événements, activités culturelles et sportives via un CSE impliqué.\n\nInformations complémentaires :\nLa rémunération est de 28 à 33 KEUR brut annuel (13ème mois inclus) en fonction de votre expérience.\nPoste basé à La Plaine Saint-Denis (RER B, ligne 14)\nProcessus de recrutement\nRéception de votre CV\n\nEntretien avec la Direction des ressources humaines et le/la manager\n\nRéponse sous trois semaines maximum sur l'avancée du process si vous êtes sélectionné","description_format":"text","description_chars":2613,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Testing, Inspection & Certification","Standards & Industry Bodies"],"lifecycle":[{"event":"open","at":"2026-09-13T04:52:24Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long 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