{"id":709708,"url":"https://alion.io/job/africaworks-community-associate","title":"Community Associate","company":{"id":695449,"name":"AfricaWorks","domain":"africaworks.co","url":"https://alion.io/company/africaworks","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Communications","role_family":"Communications","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nigeria"],"countries":["NG"],"hiring_countries":["NG"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":29000,"period":"year","method":null,"sample_n":3075},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2022-10-12T08:38:06Z","employer_posted_date":"2022-10-12","last_verified_at":"2026-11-10T11:58:23Z","board_verified":true,"closed_at":null,"days_open":1490,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":1489},"description":"COMPANY BACKGROUND\n AfricaWorks' purpose is to unlock Africa's potential through work.\n AfricaWorks' mission is to strengthen Africa's business infrastructure by creating a growth ecosystem on the Continent. The Company started its journey in 2019 by launching coworking spaces under the AfricaWorks Spaces brand. It now operates 15 AfricaWorks across 8 cities on the Continent with enterprises members like L'Oreal, Universal Music, Glovo, Paystack, MFS Africa etc.\nAfricaWorks’ ambition is to reach100 AfricaWorks within the next 5 years.\n As part of its growth plan, AfricaWorks is looking to hire a Community Associate reporting directly to the Community Manager &/or local Managing Director.\n\n ROLE DESCRIPTION/RESPONSIBILITIES:\nYour role as Community Associate in AfricaWorks is to be the first point of contact, to manage our front desk on a daily basis and to perform a variety of operational & administrative tasks:\n Customer Service & Satisfaction: Welcome & greet members and visitors\nHandle members complains - either address them or report them upwards\n\n Operations:In charge of:Opening the space in the morning \nPerforming Business Concierge tasks (mail, bookings, binding etc.)\nMail & Package Handling (e.g. PO Box, mail reception & dispatch) \nManaging Facilities Team \nManaging Valet Services (Optional as per Brand Standards)\nHandling Inbound Phone calls & Space email address \nPrinting Services (e.g. vendor, printer, cartridges, paper etc.)\nVisitor Management System \nMeeting Rooms (e.g. booking, video conference, arrangement etc.)\nReception Area & Common Areas (e.g. Plant Management, magazines, sound system, music, art etc.) \nElectricity Management\nMaintenance & Repairs\nEmergency Health response\nDouble checking building common areas are up to standards \nRepresenting the Company (!)\n\nAssisting the Success Manager in: onboarding new members \norganizing events (e.g. Open House, Networking, Round Tables etc.)\ngiving Tours to prospective members \ncollecting Google reviews \ncollecting membership feedback \nproviding IT back up for the space & to members \nmaintaining space compliance (e.g. Insurance, business permits etc.)\n\n REQUIREMENTS:\n Bold\nAgile\nPassionate about Africa and our mission (“To Unlock Africa’s potential through work”)\nProven experience as a Receptionist, Front Office Representative with hospitality background or similar role.\nCustomer service oriented\nProficiency in Microsoft Office Suite\nHands-on experience with office equipment (e.g., fax machines and printers)\nProfessional attitude and appearance\nSolid written and verbal communication skills\nAbility to be resourceful and proactive when issues and complaints arise\nExcellent organizational skills\nMultitasking and time-management skills, with the ability to prioritize task","description_format":"text","description_chars":2776,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Nigeria","iso":"NG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Coworking & Shared 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