Collections Recovery Supervisor

We are looking for an experienced and results-orientated Collections Recovery Supervisor within the Collections team.

• Manage daily operations of the collections department.
• Monitor and evaluate individual and team performance to ensure adherence to Company policies and meet or exceed KPIs.
• Develop and implement effective collection strategies to maximise recoveries and reduce delinquencies.
• Monitoring collections on current, arrears and written-off accounts, to increase collections and reduce delinquency rates.
• Ensure that collection file submissions are accurate and submitted in accordance with deadlines.
• Provide coaching, training, and mentorship to team members to improve their skills and performance.
• Maintain a high level of customer service, ensuring all communication with customers is conducted in a professional and respectful manner.
• Ensure compliance with all relevant laws and regulations related to debt collection.
• Work closely with other departments to optimize collection efforts.
• Regularly report to the Collections Manager on staff performance and any significant collection issues.

• A minimum of 5 years’ experience in a collection’s role, with at least 3 years in a supervisory position.
• Diploma in Accounting, Law or equivalent.
• Comprehensive knowledge of collection laws and regulations.
• Excellent leadership and team management skills.
• Proficiency in relevant software, such as MS Office, MS Excel and collections management systems.
• Driver’s License.

Apply by email: [email protected]

Closing Date: 2026-10-30