{"id":3202151,"url":"https://alion.io/job/afroreach-technology-call-center-agent-2","title":"Call Center Agent","company":{"id":4463103,"name":"AfroReach Technology","domain":null,"url":"https://alion.io/company/afroreach-technology","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Addis Ababa, Ethiopia"],"countries":["ET"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T06:45:07Z","employer_posted_date":null,"last_verified_at":"2026-09-29T06:45:07Z","board_verified":false,"closed_at":null,"days_open":30,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":30},"description":"Job Title: - Call Center Agent\nEmployment type: Full- time\nJob Summary\nThe Call Center Agent is responsible for handling inbound and/or outbound customer calls in a professional and efficient manner. The role involves providing accurate information, resolving customer inquiries and complaints, and ensuring a high level of customer satisfaction. The agent is expected to follow company policies, meet performance targets, and maintain accurate records of all customer interactions while delivering consistent and high-quality customer service.\nKey Job Responsibilities\nHandle Customer Calls\nAnswer inbound calls and make outbound calls professionally and courteously.\nRespond promptly to customer inquiries, complaints, and requests.\nProvide Accurate Information\nExplain products, services, pricing, and procedures clearly to customers.\nEnsure all information provided is correct and up to date.\nResolve Customer Issues\nIdentify customer problems and provide effective solutions.\nEscalate complex or unresolved issues to supervisors or relevant departments.\nMaintain Customer Records\nAccurately record customer interactions, complaints, and feedback in the system.\nUpdate customer information as needed.\nMeet Performance Targets\nAchieve individual and team KPIs such as call handling time, quality scores, and customer satisfaction.\nFollow call scripts and company policies.\nFollow Communication Standards\nMaintain a professional tone and positive attitude at all times.\nUse proper call etiquette and active listening skills.\nReport Technical or Service Issues\nInform supervisors about system outages or service disruptions that affect customer support.\nRequirements\nQualification and Requirements:-\no Education:- Diploma/Bachelor degree in Marketing or related fields\no Experience:- 2+/1+ years of experience in call agents\no Skills:- Strong knowledge of contact center technologies, good customer handling & good communication skills.\nHow to apply\nHow to Apply: Send us your CV, education credentials, and an example of something you’ve built or worked 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