{"id":3132402,"url":"https://alion.io/job/afroreach-technology-call-center-agent","title":"Call Center Agent","company":{"id":4463103,"name":"AfroReach Technology","domain":null,"url":"https://alion.io/company/afroreach-technology","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Addis Ababa, 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calls professionally and courteously.\nRespond promptly to customer inquiries, complaints, and requests.\nProvide Accurate Information\nExplain products, services, pricing, and procedures clearly to customers.\nEnsure all information provided is correct and up to date.\nResolve Customer Issues\nIdentify customer problems and provide effective solutions.\nEscalate complex or unresolved issues to supervisors or relevant departments.\nMaintain Customer Records\nAccurately record customer interactions, complaints, and feedback in the system.\nUpdate customer information as needed.\nMeet Performance Targets\nAchieve individual and team KPIs such as call handling time, quality scores, and customer satisfaction.\nFollow call scripts and company policies.\nFollow Communication Standards\nMaintain a professional tone and positive attitude at all times.\nUse proper call etiquette and active listening skills.\nReport Technical or Service Issues\nInform supervisors about system outages or service disruptions that affect customer support.\n\nRequirement Skill\nNegotiation\nAnalytical skills\n\nWork Location: Addis Ababa\nDeadline : October 30th, 2026\n\nHow To Apply\nHow to Apply: Send us your CV, education credentials, and an example of something you’ve built or worked on.\n\n\nNB:-Whenever you are looking for jobs in Ethiopia, just remember Elelanajobs.\nFor More updates Join Our Official Telegram Channel\n\nhttps://t.me/elelanajobs","description_format":"text","description_chars":1879,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-23T04:23:29Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long 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