{"id":3894113,"url":"https://alion.io/job/afs-logistics-client-success-associate-2","title":"Client Success Associate","company":{"id":1786335,"name":"AFS Logistics","domain":"afs.net","url":"https://alion.io/company/afs-net","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shreveport, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-06T22:34:39Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T12:19:58Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"This is a office based role in Shreveport, LA\nPurpose/Job Function:\nThe CSA provides day-to-day support for clients regarding their transportation and logistics needs. After identifying a need, this role will assist clients and AFS teammates by investigating issues and providing valuable solutions. In addition, this role is responsible for upholding our core values: Ethics, Engagement and Excellence.\nEssential Functions:\nRespond to client inquiries about quality and timely updates, providing excellent customer service\nCollaborate with internal teammates and carriers to efficiently solve problems and provide client solutions \nEngage with clients via phone and email to offer valuable industry updates and news \nTroubleshoot technical issues on behalf of clients and work with IT to provide resolution\nAssist with client reporting needs and provide additional data as requested by internal teammates \nBuild relationships and trust with clients through attentive, interactive communication and taking responsibility to alleviate client pain points\nPrioritize daily workload and multi-task with a sense of urgency and adaptability \nWork with FAP and carriers for client invoicing and payment resolution\nDocument client communication and interactions via Salesforce \nQualifications and Requirements:\nStrong communication skills, both verbally and written \nEmpathy and passion regarding customer service\nDetail-oriented, with the ability to gather and organize data\nEnthusiastic and self-motivated to go the extra mile \nAbility to work in a team environment that requires flexibility \nConfident, persistent and results-oriented \nProficient computer skills including MS Outlook, Word, PowerPoint, and Excel\nEducation/Experience:\nHigh school diploma or GED, required\nKnowledge of customer service, sales, marketing, business, or related field \nPreference given to those with experience or studies in transportation/logistics\nWorking Conditions: This position will be sitting in front of a computer for long hours at a time and may cause eye irritation or even muscle strain.\nThis position does not require any strenuous or physical activity.\nCustomary Work Hours: 8:00 A.M. to 5:00 P.M., Monday through Friday. Position may require extended hours including evenings and weekends for special events.\n\nAFS is an equal opportunity employer and prohibits discrimination and harassment of any kind: AFS is committed to the principle of equal employment opportunity for all teammates and to provide teammates with a work environment free of discrimination and harassment.","description_format":"text","description_chars":2565,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-11-06T22:34:39Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 2 · green card filings: 1","filings_12m":2,"filings_prev_12m":6,"green_card_filings_12m":1,"median_offered_wage_usd":95833,"route":null,"cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":25,"reasons":["conf:1","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/afs-logistics-client-success-associate-2","json_url":"https://alion.io/job/afs-logistics-client-success-associate-2.json","meta":{"generated_at":"2026-11-08T13:20:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28304,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1786335},"rest":"https://alion.io/mcp/rest/get_company?id=1786335"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fafs-logistics-client-success-associate-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fafs-logistics-client-success-associate-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fafs-logistics-client-success-associate-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/afs-logistics-client-success-associate-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fafs-logistics-client-success-associate-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3894113}},{"tool":"search_jobs","arguments":{"company":"afs.net","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3894113},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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