# Client Success Associate

This is a office based role in Shreveport, LA Purpose/Job Function: The CSA provides day-to-day support for clients regarding their transportation and logistics needs. After identifying a need, this role will assist clients and AFS teammates by investigating issues and providing valuable solutions. In addition, this role is responsible for upholding our core values: Ethics, Engagement and Excellence. Essential Functions: Respond to client inquiries about quality and timely updates, providing excellent customer service Collaborate with internal teammates and carriers to efficiently solve problems and provide client solutions Engage with clients via phone and email to offer valuable industry updates and news Troubleshoot technical issues on behalf of clients and work with IT to provide resolution Assist with client reporting needs and provide additional data as requested by internal teammates Build relationships and trust with clients through attentive, interactive communication and taking responsibility to alleviate client pain points Prioritize daily workload and multi-task with a sense of urgency and adaptability Work with FAP and carriers for client invoicing and payment reso

- **Id**: 3894113
- **Url**: <https://alion.io/job/afs-logistics-client-success-associate-2>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Shreveport, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-06T22:34:39Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-08T20:31:55Z
- **Board verified**: yes
- **Days open**: 2
- **Description format**: text
- **Description chars**: 2565
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Logistics, Supply Chain & Logistics Software

## Company

- **Id**: 1786335
- **Name**: AFS Logistics
- **Domain**: afs.net
- **Url**: <https://alion.io/company/afs-net>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: ADP

## Technologies

- **Outlook** — Optional: no
- **Salesforce** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 2

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: high_school
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-06T22:34:39Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: H-1B filings in 12 months: 2 · green card filings: 1; Filings 12m: 2

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 1
- **Expected fill days**: 25
- **Reasons**: conf:1, win:early
- **Computed at**: 2026-11-08T05:47:12Z

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.