{"id":742551,"url":"https://alion.io/job/aftership-solutions-engineer-4","title":"Solutions Engineer","company":{"id":669030,"name":"After Ship","domain":"aftership.com","url":"https://alion.io/company/aftership-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":10,"ghost_share":0.2,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":81000,"max_usd":182000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Java","optional":false},{"name":"Node JS","optional":false},{"name":"React.js","optional":false},{"name":"Rest API","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-04-06T19:58:45Z","employer_posted_date":"2026-07-29","last_verified_at":"2026-11-04T22:36:29Z","board_verified":true,"closed_at":null,"days_open":212,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":211},"description":"About Us\nAfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants.\nAfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system-giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.\nAfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses-including Samsung, Gymshark, Mejuri, Dr. Squatch and Alo Yoga-rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.\nBuilt for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.\n\nYour Mission:\nAs a Sales Engineer at AfterShip, you will play a critical role in launching and scaling our Omnichannel product, one of the company’s most important strategic bets. Your primary objective is to support revenue growth and product adoption by partnering closely with Account Executives and Customer Success Managers to clearly articulate AfterShip’s value, capabilities, and technical fit.\nYou will act as a trusted technical advisor and hands-on builder, partnering with Account Executives, Customer Success, and Product to validate, shape, and deliver solutions for mid-market and enterprise customers.\nThis is a high-impact, customer-facing role within AfterShip’s Omnichannelteam, reporting to the Strategic GTM Lead. You will collaborate regularly with colleagues across North America, and APAC. Some meetings outside of local business hours are required to support global alignment; these are planned in advance with consideration for schedules and work-life balance.\n\nWhat You’ll Do:\nTechnical Discovery & Solutioning Engage prospects in a consultative, discovery-led approach\nUnderstand business goals, technical architecture, and operational constraints\nTranslate requirements into scalable solution designs\nPartner with Account Executives to qualify opportunities and drive technical wins\nDesign and deliver tailored demos, solution walkthroughs, and POCs\nAssess technical fit, risks, and implementation readiness\nWork directly with APIs, integrations, and data flows to validate real-world use cases\nTroubleshoot complex technical challenges across systems (e.g., Shopify, Amazon, TikTok Shop)\nDevelop creative workarounds and scalable solutions in ambiguous scenarios\nDefine solution architecture, workflows, and success criteria pre-onboarding\nPartner with Customer Success to ensure smooth transition and implementation clarity\nContribute to SOWs and implementation planning where needed\nAct as the voice of the customer to Product and Engineering\n\nWho We're Looking For:\n4+ years of experience in Sales Engineering, Solutions Architecture, or Technical Consulting within B2B SaaS\nProven experience supporting customer-facing technical discovery, evaluations, and implementations for mid-market or enterprise customers\nStrong understanding of APIs, integrations, and data flows (REST, webhooks, JSON), with the ability to validate real-world use cases\nExperience designing and troubleshooting multi-system integrations across platforms (e.g., Shopify, Amazon, TikTok Shop, ERP/OMS systems)\nFamiliarity with modern SaaS architectures and event-driven workflows\nAbility to clearly communicate technical concepts, trade-offs, and solution designs to both technical and business stakeholders\nBuilder & Omnichannel Mindset\nHands-on experience building, testing, and troubleshooting solutions in complex, cross-system environments\nHighly resourceful, adaptable, and solutions-oriented; thrives in ambiguity and fast-changing environments\nComfortable working across multiple channels, systems, and data sources to deliver end-to-end solutions\nCollaboration & GTM\nExperience partnering with Sales, Customer Success, and Product to support deal cycles and implementations\nAbility to manage multiple customer engagements and operate effectively in a global, distributed team\nExperience with eCommerce, logistics, or marketplace ecosystems (Shopify, Amazon, TikTok Shop)\nExposure to backend/frontend technologies (e.g., Node.js, Java, React) and ability to collaborate with engineering\nFamiliarity with security, privacy, or data compliance (e.g., GDPR)\nMandarin proficiency strongly preferred\n\nAt AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.\n\nWhy You Should Join Us:\nGreat Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.\nInnovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.\nAmbitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.\nThrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.\nFlexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations. You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.\nPerks:\nCompetitive compensation\nRemote-first/hybrid-flexible work setups\nHealthcare coverage offered from day 1\nUnlimited PTO\nAnnual learning & wellness benefit\nMonthly book perk\nCareer progression & professional development\nIn-office lunch and commuter benefits for those located in our hub locations\nWe are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.\nSalary range for this role: CAD $130,000 - $175,000 OTE\nWe are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.\nWe believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible. \nOur hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people.\nThis job vacancy is a backfill position.","description_format":"text","description_chars":7614,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional development","Unlimited PTO"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-09-11T13:06:32Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.3,"p_room":0.28,"age_days":211,"expected_fill_days":53,"reasons":["conf:2","ghost","win:tail","crowd:"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/aftership-solutions-engineer-4","json_url":"https://alion.io/job/aftership-solutions-engineer-4.json","meta":{"generated_at":"2026-11-05T02:13:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2832,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669030},"rest":"https://alion.io/mcp/rest/get_company?id=669030"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faftership-solutions-engineer-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faftership-solutions-engineer-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faftership-solutions-engineer-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aftership-solutions-engineer-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faftership-solutions-engineer-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":742551}},{"tool":"search_jobs","arguments":{"company":"aftership.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":742551},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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