{"id":2884855,"url":"https://alion.io/job/afw-customer-pickup-clerk","title":"Customer Pickup Clerk","company":{"id":671801,"name":"AFW","domain":"afw.com","url":"https://alion.io/company/afw","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Grand Junction, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T20:31:25Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T04:27:04Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The Customer Pickup Clerk plays a critical customer service role by providing customers with fast, friendly, and accurate service. The Customer Check-In Associate will verify customer identification upon check in, explain AFW pickup policies and procedures to the customer, enter the customers information into our database and verify the order is correct and ready to be picked, assign the customer a pickup pager, and assist with any customer issues that may arise.\nIf you want to know more about American Furniture Warehouse and what we do click on the link below!\nhttps://youtu.be/QjaYn_sn_AM\nJob Type: Full-time\nStarting Pay: $17.50 per hour, with weekly pay ***Higher Rater are Verified Through Previous Experience***\nBenefits:\n401(k) matching\nDental insurance\nHealth insurance\nVision insurance\nShift:\n8 hour shift\nEvening shift\nMorning shift\nWeekend availability\nWork Location: In person\nJob Requirements\nAdhere to the AFW asset protection policies and identify and prevent fraud.\nVerify customer identification against receipts.\nProfessional Appearance.\nKnowledge of our company values of accountability, honesty, and safety for our employees and customers.\nPositive attitude with strong interpersonal skills.\nCoordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.\nAbility to apply technology up to and including ipads, storis, excel, and windows.\nQualifications\nCommitment to AFW’s safety policies and procedures and ability to promote awareness.\nTakes ownership of enhancing the customer experience.\nCheck stock to ensure merchandise is ready to be picked up.\nAble to be cross-trained in the Front Office and Customer Return positions.\nAddresses customer complaints and resolves problems as needed.\nLeverages technology in order to facilitate the customer experience.\nCompletes customer check-in procedures accurately and efficiently.\nEducates customers on the check-in and pick-up procedures.\nAssists in resolving fundamental customer issues.\nBasic reading, arithmetic, writing, and oral communication skills.\nResponding to public address system announcements.\nWe are identifying and reading reports, tickets, and UPC labels.\nRequires recognizing, identifying, and using merchandise and necessary reports.\nPhysical Requirements\nLong periods of sitting and standing.\nExposure to concrete Flooring\nExposure to fluorescent lighting.\nRequires constant use of arms, hands, fingers, eyes, legs, and back\nThe Customer Pickup Clerk position involves lifting, gripping, bending, kneeling, stooping, and moving for 8 hours or more daily.\nRequires the ability to move around the store and maneuver merchandise when necessary, must be able to stand/walk, and regularly requires lifting/handling/carrying material or equipment of moderate weight (8-50 pounds).\nA pre-employment drug screen and pre-employment background check must be passed upon the job offer.\nAmerican Furniture Warehouse provides equal employment opportunities (EEO) to all employees and applicants for 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