{"id":388252,"url":"https://alion.io/job/agave-customer-solutions-engineer-cse","title":"Customer Solutions Engineer (CSE)","company":{"id":3228,"name":"Agave","domain":"useagave.com","url":"https://alion.io/company/agave","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":190000,"currency":"USD","period":"year","gross":null,"usd_annual":190000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Postman","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-07-21T17:59:14Z","employer_posted_date":"2026-07-21","last_verified_at":"2026-11-02T21:48:48Z","board_verified":true,"closed_at":null,"days_open":104,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":103},"description":"tl;dr Fresh off a $15M Series A led by Accel (total funding now $20M+), Agave is experiencing hockey-stick growth. We’re hiring a smart generalist to become an expert on our product and lead customer implementations. You’ll guide customers through their Agave journey. This is a unique opportunity to learn a complex b2b product, build long-term relationships with customers, drive sales growth, work closely with engineers, and join a fast-growing team going from $Xm to $XXm in revenue.\nNote: no need to have construction/finance experience. No need to have technical skills, although clear ability to learn quickly through intensive training is critical (see below).\nWhat is Agave?\nWe're building the financial ops platform for construction, a $12T global industry run by software built 20-40 years ago, much of it on-prem with no APIs and no documentation.\nWe spent 3 years building the rails to read and write across those systems, and we use them to deploy AI for invoicing, expenses, compliance, billing, and more.\nWe have 550+ customers and our AI products are the fastest-growing part of the business: a third of new deals now include one, and we signed 8 new channel partnerships in the last month alone. We're backed by Accel and Y Combinator, with investors from Procore, Autodesk, and Plaid. Our three co-founders have worked together for 12+ years, across Graphiq (acquired by Amazon in 2017) and Amazon.\nWe’ve built something people actually need, in a market most of Silicon Valley ignores - which is exactly why we’re winning. The only thing slowing us down is hiring. Our team is small, scrappy, and high-caliber, and we’re looking for the next wave of builders who will help take Agave from breakout startup to category-defining company.\nWhy are we hiring this role?\nWe’re growing quickly. We’re closing and onboarding 5-8 new customers per week. We simply can’t manage this pace going forward with our current headcount.\n\nBy hiring for this role, we will expand our capacity to run more sales demos and onboard more customers in a shorter period. This will enable us to sign more customers faster and release a constraint holding us back from hitting our aggressive growth goals this year.\n\nYou will wear many hats in addition to leading customer implementations, including:\nSolutions Engineer: you’ll build deep relationships with our customers, understand their needs, and configure our tool so it integrates seamlessly with their systems of record (e.g. ERP). You’ll be forced to get scrappy, creative, and technical to figure out solutions to unexpected needs and to troubleshoot quirks that arise.\n\nProduct Manager: you’ll work 1:1 with our customers and observe implicit and explicit feedback they provide when using our product. You’ll capture that input, synthesize it, and work with our engineering team to prioritize improvements that make our implementations faster and easier.\n\nSales Engineer: you’ll serve as the technical expert in early sales conversations - leading demos with prospective customers and guiding them through how Agave will solve their specific pain points.\n\nResponsibilities\nCustomer Discovery - work with our Sales team to lead technical demos:\nGuide prospects through how Agave works\n\nAnswer technical questions and position our product in the context of their systems\n\nCustomer Onboarding - own customer onboardings end-to-end (alongside other teammates):\nLead customers from sales handoff to full implementation efficiently, working with them 1:1\n\nBe their primary point of contact and assume full accountability for their onboarding\n\nUnderstand their goals and configure our product to meet their specific needs\n\nTrain them on how to use Agave (e.g. integrate their data, perform common actions, handle edge cases)\n\nCreate and maintain comprehensive docs for implementation best practices and FAQs\n\nBuild strong customer relationships and long-term loyalty\n\nIdentify churn risks and upsell opportunities\n\nProject Management - project-manage each customer’s implementation; manage many at once:\nCreate and share detailed implementation plans, timelines, milestones, open issues, and remaining steps\n\nTroubleshoot issues that arise, working with our product and engineering teams if new features are needed\n\nProactively identify and escalate implementation risks; work with cofounders to solve them\n\nIdentify feedback, requests, and weak areas of our product; share with our team to drive our product roadmap\n\nWork with external partners (e.g. sales partners, resellers, consultants) to align onboarding timelines across parties and systems\n\nProcess Improvement - build tooling, templates, and automation to scale onboarding across hundreds of customers:\nUnderstand the variations in our current processes and key gaps that hinder onboarding\n\nCreate a standardized and scalable process that works for hundreds of customers\n\nCreate customer education materials (e.g. demo videos) to reduce manual effort required by us\n\nWork with product/engineering to build features that improve customer onboardings\n\nDefine + own + improve internal tracking mechanisms and KPIs for customer onboarding timelines\n\nWhat we look for\nMust have:\n1+ year of experience in a customer-facing role\n\nExperience at a SaaS startup (highly preferred) OR experience at a top consulting firm / elite company with clear interest in joining an early-stage startup\n\nAptitude or demonstrated skill in these areas:\nStructured troubleshooting: knowing how to debug issues in software in a structured, methodical way\n\nSystems thinking: understanding concepts like data types, functional modules, system constraints, and data inter-dependencies\n\nContext-specific communication: producing crisp, customer-safe updates with facts, next steps, and timelines, that pivot context based on audience (e.g. cutsomer CFOs vs. internal engineers)\n\nNice to have:\nHands-on experience with b2b SaaS software implementations\n\nHands-on experience demoing SaaS software to potential customers\n\nFamiliarity with the construction industry\n\nExperience with accounting concepts\n\nExperience working with APIs, SQL, Postman, or similar tools\n\nNo need to have:\nExperience with Construction or at B2B SaaS/dev tools companies\n\nKey traits:\nProject Management: you have elite project management and organization skills; you can manage many customer implementations (e.g. 15+) at once and are extremely detail oriented\n\nCustomer-Facing: you are excellent with people; you have a high degree of empathy, patience, and relatability that makes building relationships and rapport with our customers easy\n\nEnergized by People: you will work 1:1 with customers on Zoom most of your day; you are energized by building relationships and helping customers accomplish their goals\n\nProcess Oriented: you will work with many similar users doing similar things; you love thinking about how to make good processes even better\n\nCurious: no construction experience required, but you should be able to learn industry jargon and answer in-depth questions from construction CFOs within 3 months of starting\n\nBenefits\nEquity: competitive equity, so you share in the upside you're helping create.\n\nHealthcare: we cover 90% of your healthcare costs with several plan options.\n\n401k: we match 100% of your contributions, up to 4% of annual salary.\n\nPerformance Bonuses: we offer annual performance bonuses when we hit company growth goals. For 2026, the bonus is 15% of your base salary or OTE. We've had these bonuses for the last 3 years, and expect to continue to have them in subsequent years.\n\nRelocation: sizable relocation bonus for folks currently located outside of the Bay Area, and a bonus for anyone (even within the Bay Area) who moves within a 15-minute walk of our office.\n\nBreakfast & Dinner, delivered: breakfast and dinner stipends through DoorDash. Plus a kitchen stocked with coffee, snacks, drinks, and more.\n\nGym: on-site gym with Peloton, squat rack, Tempo, Yoga setup, and more.\n\nVisa: we sponsor Visas (H1B, TN, etc.) for candidates who are a good fit!\n\nCommuter benefits: employees can make pre-tax contributions toward commuting costs, and we'll cover the full cost of a Muni pass for those using public transit based in San Francisco.\n\nAbout the interview\nAt each stage, we decide and update you within 24hrs:\nIntro (15min): informal chat for you to learn more about the role. We'll ask for details on your past projects and what you're looking for next. We want to know that you meet our basic requirements and can speak about your work clearly. You’re welcome to ask lots of questions about whether working at Agave makes sense for you.\n\nExperience (30min): we'll dive into the details of your recent work experience, asking questions to learn about what you've done. Our goal is to ensure you've worked on sufficiently complex projects to confirm you'll be successful if you join us full-time. We'll also reserve time to answer any questions you have about Agave.\n\nMock call (30min): you will run a mock onboarding call with a member of our team. We provide detailed directions in a Google doc.\n\nOn-site (60min x 5, all 1:1 interviews) [In-Person in SF, we pay for the trip]: you'll interview with each co-founder and other members of our team. This will be a deeper dive into your experience and overall fit. Each interview is about 1hr, 45min for our questions and 15min for yours.\n\n#LI-Onsite #LI-TR1","description_format":"text","description_chars":9401,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Integration & API Management","Accounting & Tax Software","Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-09-05T22:51:26Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.201,"p_room":0.28,"age_days":103,"expected_fill_days":24,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":190000,"is_top_pay":true},"html_url":"https://alion.io/job/agave-customer-solutions-engineer-cse","json_url":"https://alion.io/job/agave-customer-solutions-engineer-cse.json","meta":{"generated_at":"2026-11-02T22:03:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":2056,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3228},"rest":"https://alion.io/mcp/rest/get_company?id=3228"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fagave-customer-solutions-engineer-cse"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fagave-customer-solutions-engineer-cse"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fagave-customer-solutions-engineer-cse"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/agave-customer-solutions-engineer-cse\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fagave-customer-solutions-engineer-cse"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":388252}},{"tool":"search_jobs","arguments":{"company":"useagave.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":388252},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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