{"id":4258981,"url":"https://alion.io/job/agco-product-support-specialist","title":"Product Support Specialist","company":{"id":176823,"name":"AGCO","domain":"agcocorp.com","url":"https://alion.io/company/agco","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tremont, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-13T14:41:11Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T14:41:11Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world. Join our extraordinary team today!\nThe Product Support Specialist is responsible for delivering an exceptional customer experience by providing advanced technical support to dealers and end-users of the PTx product line. This role will collaborate with R&D in assisting with new product launches. This role will also lead dealer training, assist at trade shows, and create PTx publications.\nYour Impact\nField calls from growers and dealers on technical support questions during office hours as well as after-hours rotation. These calls will include support requests for such things as installation, in-field operation, and in-field breakdowns.\n\nRespond to inquiries and call-back requests placed on the on-line ticket system during office hours as well as during the after-hours rotation.\n\nMake on-site service calls when an issue has progressed past the abilities of the local dealer, and remote support is no longer an acceptable option. Communicate issues and future needs to the R&D team for current and future products. In collaboration with R&D, be actively involved with the go-to-market process for new products to ensure a successful product launch.\n\nCreate and deliver projects focused on customer experience, process improvement, and training effectiveness. Generate and edit content for technical publications including operator and installation manuals, technical and service bulletins, knowledge base articles, and product instructions.\n\nLead introductory and advanced dealer training sessions, breakout sessions during PTx conferences, assist at Precision Technology Institution events, support trade shows, rebuild and maintain planters used for testing and demonstrations, and compile, analyze, and report test plot and field data to support marketing and research activities.\n\nYour Experience and qualifications\nBachelor's degree in Agricultural Systems Technology/Agronomy, or 2+ years supporting Precision Ag equipment, or 5+ years of related product support experience.\n\nExperience and familiarity with agriculture, farming operations, and Precision Ag technologies.\n\nStrong writing and editing skills with the ability to create technical documentation and training materials.\n\nExcellent communication and presentation skills, including delivering training to customers and dealers.\n\nStrong problem-solving and troubleshooting skills with the ability to resolve technical issues effectively.\n\nYour Benefits\nHealth care and wellness plans\n\nDental and vision plans\n\nFlexible and virtual work options (where available)\n\n401(k) Savings Plan with company match\n\nEmployee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price\n\nPaid holidays and paid time off\n\nHealth savings and flexible spending accounts\n\nReimbursement for continuing education\n\nLife insurance and other supplemental insurance plans\n\nYour Workplace\nThis role follows AGCO’s onsite work model, with employees primarily working from an AGCO location for a minimum of 4 days per week to support collaboration and teamwork.\nWe value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.\nJoin us as we bring agriculture into the future and apply now!\nAGCO is proud to be an Equal Opportunity Employer. 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