{"id":1670695,"url":"https://alion.io/job/agentenergy-customer-success-associate","title":"Customer Success Associate","company":{"id":719660,"name":"Agentenergy","domain":"agentenergy.com","url":"https://alion.io/company/agentenergy","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"CT","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":76000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":238},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-10-01T13:34:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-12T22:32:30Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"About AGent Energy\nAGent is building the leading software platform to optimize distributed generation resources - turning energy liabilities into reliable, monetizable assets. We bring AI to the aggregation, orchestration, and monetization of distributed generation in wholesale and retail power markets, delivering meaningful reliability, economic, and sustainability benefits to commercial, institutional, and industrial energy users, utilities, and grid operators.\nWe move fast, think big, and operate with a lean, high-trust team. Every hire matters here.\nAbout the role\nWhen the grid is stressed, our customers get paid to help. Before that can happen, each one has to be onboarded, and once they're live they need to know what's happening and why. You'll help make that happen for every customer, from the sales handoff through go-live and beyond.\nField engineers handle the technical work. You keep everything else on track: preparing for kickoffs, collecting what we need from customers, following up until it's done, and keeping customers informed at every step. When a dispatch happens, you help make sure customers know what to expect.\nThis role is a great fit for someone who is organized, communicates clearly, and wants to learn the energy business. We'll teach you the markets and the technology.\nResponsibilities\nSupport the handoff from Sales on each new customer, and track what information we have and what's still missing.\nHelp prepare the team for kickoff calls, and run kickoffs using our standard deck as you ramp up.\nCollect site, generator, and contact details from customers, and follow up until we have everything we need.\nTrack sites from kickoff to go-live, and keep customers, field engineers, and the AGent team updated on dates and next steps.\nSend customer communications around dispatch events, tests, and market programs, and help the dispatch lead with customer outreach during events.\nWatch site health alerts and follow up with customers and field engineers until issues are resolved.\nAnswer day-to-day customer questions, and bring in the right teammate when something needs to be escalated.\nKeep HubSpot, meeting notes, and action items current so anyone on the team can pick up where you left off.\nSuggest improvements to our onboarding checklist and customer materials based on what you see.\nQualifications\nMust Have\nAt least 1 year in a customer-facing role such as customer success, account management, client services, or project coordination. Internships and relevant school or volunteer work count.\nClear, friendly communication with customers on calls and in writing.\nStrong organization. You can track many customers and tasks at once without dropping details.\nReliable follow-through. You close the loop without being chased.\nCuriosity and the ability to learn quickly, especially technical and market topics that are new to you.\nYou are authorized to work in the US without employer sponsorship, now or in the future.\nYou can work hours that line up with our customers, who are largely in the Eastern and Central time zones.\nYou can be available during dispatch events, which sometimes fall outside normal business hours.\nPreferred\nInterest in or exposure to energy, climate, or utilities.\nExperience with HubSpot or another CRM.\nExperience at a startup or on a fast-growing team.\nA degree is welcome but not required. If you're organized, love helping customers, and want to learn energy, apply even if you don't check every box.\nWhat we'll teach you\nHow grid programs and wholesale markets work in MISO and PJM, and what they ask of each customer.\nGenerator and site basics, enough to talk confidently with customers and field engineers.\nHow to run a strong customer kickoff call.\nAGent's platform, onboarding process, and dispatch workflow.\nYou'll do well here if\nYou catch the detail others miss and follow up before it becomes a problem.\nYou take initiative and don't wait to be told what's next.\nYou ask questions when something doesn't make sense.\nYou stay calm when a lot is moving at once, including during a dispatch.\nBenefits\nCompetitive base salary, performance bonus, and early-stage equity\n100% employer-paid Health, Dental, and Vision premiums for full-time employees\nTwo health plan options: traditional plan with FSA, or HDHP with company-funded HSA\nBasic Term Life Insurance + voluntary insurance options\nFlexible PTO\nFully remote - work from anywhere in the U.S.\nDirect access to the founding team and real ownership of your work from day one\nA front-row seat to the energy transition","description_format":"text","description_chars":4554,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T06:38:17Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.818,"p_room":0.9,"age_days":10,"expected_fill_days":30,"reasons":["conf:2","win:mid","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/agentenergy-customer-success-associate","json_url":"https://alion.io/job/agentenergy-customer-success-associate.json","meta":{"generated_at":"2026-10-12T22:41:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37108,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":719660},"rest":"https://alion.io/mcp/rest/get_company?id=719660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fagentenergy-customer-success-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fagentenergy-customer-success-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fagentenergy-customer-success-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/agentenergy-customer-success-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fagentenergy-customer-success-associate"}]}