{"id":2262898,"url":"https://alion.io/job/agfa-gevaert-director-cloud-operations-2","title":"Director, Cloud Operations","company":{"id":54407,"name":"Agfa-Gevaert","domain":"agfa.com","url":"https://alion.io/company/agfa-gevaert","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":91000,"max_usd":167000,"period":"year","method":"role_seniority_country_cell","sample_n":77},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"HIPAA","optional":false},{"name":"ITIL","optional":false},{"name":"Self-Healing","optional":false},{"name":"SOC 2","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-12T08:53:33Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Agfa HealthCare, is a division of the Agfa-Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB).\nAt Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective and sustainable imaging data management.\nFrom product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help healthcare providers achieve their clinical, operational and business strategies.\nWe are seeking an experienced Cloud Operations Leader to build, scale, and lead our Cloud Operations organization. This role owns the end-to-end operational performance for our Enterprise Imaging cloud platform, supporting mission critical and highly regulated SaaS environments. The Cloud Operations Leader defines and operates industry standard operating models to ensure reliability, availability, scalability, compliance, effective security operations execution, and disciplined financial stewardship.\nIn close collaboration with Solution Architecture, Engineering, Product Management, Security (SecOps), Finance, Program Management, and customer facing teams, the Cloud Operations Leader embeds modern SRE and SysOps practices into the delivery and operation of cloud and hybrid solutions.\nLocation:\nRemote - Canada / US\nWhat You'll Do:\nCloud Operations & Reliability\nOwn the operational health, stability, and performance of all production cloud platforms and shared services.\nManage SLAs, error budgets, and operational KPIs aligned to customer experience, availability commitments, and business priorities.\nServe as the operational authority during major incidents, leading response, escalation, communication, and post-incident remediation.\nPartner with the Customer Support organization in escalation management and issue resolution to ensure clear escalation paths, rapid resolution, and consistent customer impact communications. \nEstablish operational readiness, integrate change management, and release governance standards.\nDesign sustainable on-call, escalation, and follow-the-sun support models.\nDrive automation, self-healing, and systematic toil reduction to improve reliability and operational efficiency.\nCloud Platform & Infrastructure\nOwn the lifecycle and operations of AWS-first cloud platforms\nEnsure resilience, disaster recovery, backup, and business continuity objectives are met and tested.\nPartner with architecture and engineering teams to ensure reliability-by-design,\nOversee capacity planning, performance engineering, and scaling strategies aligned with commercial strategies.\nAutomation, DevOps & Observability\nPartner with R&D to standardize CI/CD pipelines, release processes, and platform automation.\nOwn end-to-end observability including metrics, logs, traces, dashboards, and alerting.\nContinuously improve MTTR, MTTD, and deployment reliability.\nSecurity, Compliance & Risk (with SecOps)\nImplement and operate security controls defined by SecOps across cloud platforms and operational processes.\nEnsure compliance with regulatory frameworks (e.g., HIPAA, SOC2, ISO, NIST as applicable).\nSupport audits, vulnerability management, patching, and risk remediation. \nTeam & Organizational Leadership\nLeads cloud operations through transformation, including the transition from traditional delivery models to a SaaS-first operating model.\nBuild, lead, and develop a high-performing and efficient global Cloud Operations / SRE organization.\nHire, coach, and retain top talent; establish career paths, training, and certification programs.\nManage strategic vendors and partners to provide 24/7 operational coverage.\nFoster a culture of ownership, accountability, and continuous improvement.\nInfluence effectively in a matrixed organization, driving adoption of new operating models.\nWho You Are:\nBachelor’s degree in Computer Science, Engineering, or equivalent practical experience.\n10+ years of experience operating and scaling cloud-based production platforms, including business critical SaaS services.\n5+ years of proven leadership experience building, scaling, and leading Cloud Operations and/or SRE teams in a 24/7 global environment.\nDemonstrated ownership of operational reliability, availability, and performance.\nDeep expertise in AWS-first cloud platforms and cloud native architectures\nStrong experience with automation-driven operations.\nSolid background in ITIL-aligned service management, including incident, problem, change, and capacity management.\nExperience operating in regulated or compliance-driven environments\nProven ability to partner effectively with Engineering, Architecture, Security, Support, and business stakeholders to deliver reliability-by-design.\nStrong leadership, communication, and stakeholder management skills, with the ability to translate operational risk, reliability, and performance into executive-level and business-relevant insight.\nExperience leading global, multi-region service organizations supporting enterprise customers.\nRelevant industry experience in medical imaging and Imaging IT\nRelevant certifications such as AWS Cloud Practitioner, AWS Certified Solutions Architect, ITIL, CISSP, or CISM.\nOur Values:\nOwn It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)\nPlay as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams’ benefits)\nMove Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress).\nDrive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes).\nWhat we offer now and in the future:\nDynamic global organization with a history of innovation and strong product portfolio.\nChallenging environment combined with a supportive management structure.\nCareer development and growth.\nCompetitive salary and benefit package.\nFriendly work environment surrounded by dedicated and professional colleagues.\nDiversity and Inclusion:\nAt Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.\nCompensation: At Agfa HealthCare, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.\nAI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.\nWe offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\nIf you are an individual with a disability and would like to request a reasonable accommodation as part of the employment application process, please contact .\nAt Agfa HealthCare, we are passionate about creating an inclusive workplace that promotes diversity of Age, Gender, Gender Identity or expression, Race, Sexual Orientation, Physical Ability, Ethnicity, or any other aspect that makes someone unique. The differences among us are our strengths. We are committed to promoting a diverse, equal and inclusive workplace that fully represents the different cultures, viewpoints and backgrounds of our global organization and the world we live in.\nLearn more about Agfa HealthCare and follow us on Instagram.","description_format":"text","description_chars":8909,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Printers & Scanners","Medical Imaging Systems","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-10-11T05:33:48Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.858,"p_room":0.9,"age_days":11,"expected_fill_days":30,"reasons":["conf:4","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/agfa-gevaert-director-cloud-operations-2","json_url":"https://alion.io/job/agfa-gevaert-director-cloud-operations-2.json","meta":{"generated_at":"2026-10-12T09:18:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14085,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54407},"rest":"https://alion.io/mcp/rest/get_company?id=54407"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fagfa-gevaert-director-cloud-operations-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fagfa-gevaert-director-cloud-operations-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fagfa-gevaert-director-cloud-operations-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/agfa-gevaert-director-cloud-operations-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fagfa-gevaert-director-cloud-operations-2"}]}