{"id":2095025,"url":"https://alion.io/job/agfa-gevaert-field-service-engineer-6","title":"Field Service Engineer","company":{"id":54407,"name":"Agfa-Gevaert","domain":"agfa.com","url":"https://alion.io/company/agfa-gevaert","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milwaukee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7331},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-23T02:04:36Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications.\nAgfa Inkjet Solutions, a division of the Agfa-Gevaert Group, specializes in innovative inkjet printing technologies for a wide range of industries, including commercial printing, packaging, textiles, and industrial applications. The company offers high-quality digital printing systems, including hardware, ink, printheads, and software, designed to deliver precise, vibrant results across various materials. Agfa emphasizes sustainability with eco-friendly ink formulations and efficient, cost-effective solutions. With a strong focus on research and development, Agfa Inkjet Solutions continues to lead in advancing printing technology, providing businesses globally with cutting-edge, environmentally conscious printing systems.\nWe are looking for a Field Service Engineering to join our growing team. You will be responsible for properly managing customer accounts assigned by providing the hardware/software maintenance of stand-alone Agfa products and/or associated peripheral equipment. Major responsibilities centre on implementing timely, effective installation and repair services as well as ensuring customer satisfaction and the active promotion of all company offerings.\nLocation:\nIn the field: Milwaukee WI or Norther IL\nWhat You'll Do:\nResponsible for the installation and repair of assigned Agfa products, to include safety verification of electrical and environmental factors at customer site, testing of product to ensure functional operation, verification of operating performance with customer, and review of the basic operational functions with the customer to meet our training obligation at installation.\nPerforms preventive maintenance and repair functions on assigned SMA, courtesy visits as required, and time & material accounts.\nMaintains regular communications with Regional Manager to provide prompt escalation to difficulties and ensure customer satisfaction.\nDocuments service calls, expenses and time reports on a daily basis and submit to zone office on a weekly basis according to established procedures; documentation must be legible and neat.\nResponsible for parts ordering and returning repairable spare parts components.\nEnsures the service ready condition of service aids, tools and diagnostic equipment.\nMaintains close contact with scheduler to meet all response time and uptime commitments. \nPromotes all Agfa offerings (i.e. System Maintenance Agreements, Professional Services, Products)\nUnderstand and adhere to all safety policies on the job and while driving company vehicle.\nQuickly ascertain customer demeanor and personality and be able to interact effectively.\nEngage with other Agfa employees and be able to work effectively with different skill sets, emotions and motives.\nDemonstrate company loyalty and consciously make decisions that are fiscally responsible and prudent.\nBe resourceful and creative but work without supervision while staying motivated.\nIncumbent serves as onsite conduit to Agfa management and Sales for customer issues: sales needs, political environment, staff changes, etc.\nProduct expertise might be limited to similar product lines and customer environments: processors, inkjet, commercial, newspaper.\nWho You Are:\nMinimum of an associate degree in electronics technology or equivalent.\nMinimum 2-3 years’ experience in a high-tech field, printing, publishing, and/or inkjet environment. \nStrong Communication skills both written and verbal.\nProblem Analysis & Judgment\nSelf-awareness and self-motivating\nKnowledge of the Graphics, Inkjet, Printing/Publishing Market an asset\nStrong customer service & support principals\nExperience and understanding of remote diagnostics.\nOur Values:\n Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)\n Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams’ benefits)\n Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress).\n Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes).\nWhat we offer now and in the future:\nDynamic global organization with a history of innovation and strong product portfolio.\nChallenging environment combined with a supportive management structure.\nCareer development and growth.\nCompetitive salary and benefit package.\nFriendly work environment surrounded by dedicated and professional colleagues.\nDiversity and Inclusion:\nAt Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.\nCompensation: At Agfa HealthCare, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.\nAI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.","description_format":"text","description_chars":6091,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Printers & Scanners","Medical Imaging Systems","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-10-08T16:26:20Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.846,"p_room":0.75,"age_days":15,"expected_fill_days":20,"reasons":["conf:3","wave","velocity","win:late","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/agfa-gevaert-field-service-engineer-6","json_url":"https://alion.io/job/agfa-gevaert-field-service-engineer-6.json","meta":{"generated_at":"2026-10-23T03:21:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5551,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54407},"rest":"https://alion.io/mcp/rest/get_company?id=54407"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fagfa-gevaert-field-service-engineer-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fagfa-gevaert-field-service-engineer-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fagfa-gevaert-field-service-engineer-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/agfa-gevaert-field-service-engineer-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fagfa-gevaert-field-service-engineer-6"}]}