{"id":1863937,"url":"https://alion.io/job/agfa-gevaert-incident-manager","title":"Incident Manager","company":{"id":54407,"name":"Agfa-Gevaert","domain":"agfa.com","url":"https://alion.io/company/agfa-gevaert","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-23T13:00:11Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Incident Manager\nLocation: India, Mumbai\nThe Agfa-Gevaert Group develops, manufactures and distributes an extensive range of analogue and digital imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications. Although the company generates its entire turnover in business-to-business markets, it also contributes to everyday life around the world. Whenever you read a newspaper or visit a hospital, Agfa technology is often involved behind the scenes. The Agfa-Gevaert Group strives to be the partner of choice for imaging and information systems by delivering innovative technology, high-quality solutions, and sustainable business practices. Agfa’s headquarters and parent company are located in Mortsel, Belgium.\nAbout the Role:\nAgfa is looking for an experienced and service-oriented Incident Manager to join its Global IT (Information & Communication Systems) organization. In this role, you will be responsible for leading the incident management process and ensuring the rapid restoration of IT services when disruptions occur. You will play a critical role in minimizing business impact, coordinating cross-functional resolution activities, and driving continuous improvement across the IT service landscape.\nAs a key member of the IT Service Management organization, you will collaborate closely with internal teams, managed service providers, and business stakeholders worldwide to ensure effective incident response, SLA compliance, and clear communication during both standard and major incidents.\nAbout You (Skills Required):\nYou excel in high-pressure situations and have the ability to coordinate multiple teams while maintaining clear and effective communication. You combine a process-driven mindset with strong stakeholder management capabilities and a commitment to service excellence. \nYou possess:\nExcellent communication and stakeholder management skills. \nStrong coordination and facilitation capabilities. \nA structured, process-oriented approach to service management. \nStrong analytical and problem-solving skills.\nAbility to remain calm and decisive during major incidents and service disruptions.\nA continuous improvement mindset focused on service quality and business satisfaction.\nWhat You'll Do (Duties & Responsibilities):\nLead and govern the global Incident Management process. \nManage major incidents and coordinate all activities required to restore services as quickly as possible. \nOrganize and facilitate Major Incident bridge calls involving technical teams, vendors, and business stakeholders. \nCoordinate incident resolution activities across internal teams and external service providers. \nMonitor and drive resolution of aging incidents, ensuring SLA compliance and timely closure. \nProvide clear, timely, and regular status updates to business stakeholders and leadership teams. \nManage escalations and ensure appropriate engagement of technical and management resources. \nConduct post-incident reviews and identify opportunities for service improvement. \nPrepare and maintain incident management reports, metrIT, and performance dashboards. \nServe as backup for the Problem Manager when required.\nWhat You'll Bring (Experience & Qualifications):\nBachelor's or Master's degree in Information Technology, Computer Science, Engineering, or a related discipline.\nProven track record in Incident Management roles.\nStrong understanding of ITIL Incident Management processes and best practices. \nITIL Foundation certification or higher certification preferred. \nTechnical background with a solid understanding of enterprise IT infrastructure, applications, and service environments. \nExperience working in outsourced IT environments and coordinating multiple service providers.\nExperience managing major incidents in complex, global IT environments.\nStrong reporting, communication, and stakeholder engagement skills. \nHigh degree of flexibility and willingness to support major incidents that may occur outside standard business hours, including evenings, weekends, and on-call escalation situations, to ensure business continuity in a global 24/7 environment.\nWhy Join Us:\nWork in a global, multicultural, and collaborative team environment. \nOpportunity to contribute to a digital transformation initiatives. \nCompetitive compensation and benefits. \nLong-term learning and career development opportunities. \nBe part of a global IT organization that supports critical business operations worldwide.\nCollaborate with international teams and strategic technology partners.\nPlay a key role in maintaining service stability and improving the end-user experience across Agfa's global IT environment.\nIf you are passionate about service management, thrive in dynamic environments, and enjoy coordinating teams to resolve incidents, we invite you to join Agfa and make a global impact.","description_format":"text","description_chars":4899,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"},{"name":"Belgium","iso":"BE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Printers & Scanners","Medical Imaging Systems","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-10-04T20:56:37Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.385,"p_room":0.45,"age_days":36,"expected_fill_days":20,"reasons":["conf:3","velocity","win:tail"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/agfa-gevaert-incident-manager","json_url":"https://alion.io/job/agfa-gevaert-incident-manager.json","meta":{"generated_at":"2026-10-23T18:18:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27908,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54407},"rest":"https://alion.io/mcp/rest/get_company?id=54407"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fagfa-gevaert-incident-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fagfa-gevaert-incident-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fagfa-gevaert-incident-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/agfa-gevaert-incident-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fagfa-gevaert-incident-manager"}]}