{"id":2059443,"url":"https://alion.io/job/agfa-gevaert-service-technical-trainer","title":"Service Technical Trainer","company":{"id":54407,"name":"Agfa-Gevaert","domain":"agfa.com","url":"https://alion.io/company/agfa-gevaert","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Education","role_family":"Education","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Greenville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":145000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":52},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T01:13:44Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T02:42:28Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications.\nAgfa Radiology is a leading global provider of advanced imaging and healthcare IT solutions, specializing in digital radiography and medical imaging systems. The company develops and supplies high-quality products for hospitals and healthcare facilities, including digital X-ray systems, imaging software, and integrated radiology solutions. With a strong focus on innovation and patient care, Agfa Radiology enhances diagnostic workflows and enables improved clinical outcomes through its cutting-edge technology and services. The company is part of the broader Agfa-Gevaert Group, which has a long-standing reputation in imaging and information technology across various industries.\nAgfa Radiology is looking for a Service Technical Trainer to join our growing team. This position will be based out of our Greenville SC office.\nLocation:\nGreenville SC (on site)\nWhat You'll Do:\nProvide knowledge transfer and training with regard the product line.\nManage and maintain Greenville training centre equipment.\nProvide escalated support for AGFA’s DR product line to team members and field resources.\nProvide telephone and remote access, consultation and technical expertise to Agfa customers, Field Engineers, Sales and Implementation Team.\nManage escalations, complaints to Tier 2 and Development, and follows through as point of contact to higher-level support teams.\nParticipate in Regional Launch discussions re the Service/Support readiness of your product specialities as required.\nProvide Escalation Management and Support to Regional and Zone Service Management by attending Critical Account Calls and providing feedback on escalation status.\nMust be eligible to travel (1 week per month if necessary)\nUtilize Help Desk computer software for call logging and tracking for both customer issues and Training Centre equipment issues.\nParticipate in on site visits at customer sites to provide escalated support when necessary.\nWho You Are:\nDegree or diploma or experience in a technological field or an equivalent combination of education and experience.\n10+ years’ work experience in a technical customer support, field service or Bio-medical role with a company focused on X-ray delivery, service support or training.\nExperience delivering X-ray DR Product Training a plus.\nStrong technical experience and the ability to work with teams in a virtual environment.\nKnowledge of networking and operating systems associated with X-ray and DR products.\nExcellent communication and customer service skills.\nAbility to work independently and take initiative when appropriate, keeping supervisors informed and maintaining good documentation.\nAnalytic and solution driven.\nEligible to travel when necessary.\n(Agfa) Our Values:\nOwn It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)\nPlay as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams’ benefits)\nMove Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress).\nDrive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes).\nWhat we offer now and in the future:\nDynamic global organization with a history of innovation and strong product portfolio.\nChallenging environment combined with a supportive management structure.\nCareer development and growth.\nCompetitive salary and benefit package.\nFriendly work environment surrounded by dedicated and professional colleagues.\nDiversity and Inclusion:\nAt Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.","description_format":"text","description_chars":4238,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Printers & Scanners","Medical Imaging Systems","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-10-08T01:13:44Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":37,"reasons":["conf:12","velocity","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/agfa-gevaert-service-technical-trainer","json_url":"https://alion.io/job/agfa-gevaert-service-technical-trainer.json","meta":{"generated_at":"2026-10-12T06:32:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10526,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54407},"rest":"https://alion.io/mcp/rest/get_company?id=54407"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fagfa-gevaert-service-technical-trainer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fagfa-gevaert-service-technical-trainer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fagfa-gevaert-service-technical-trainer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/agfa-gevaert-service-technical-trainer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fagfa-gevaert-service-technical-trainer"}]}