{"id":2503480,"url":"https://alion.io/job/aggreko-customer-engagement-lead-2","title":"Customer Engagement Lead","company":{"id":1777109,"name":"Aggreko","domain":"aggreko.com","url":"https://alion.io/company/aggreko-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":43,"ghost_share":0,"stale_share":0.535,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":130000,"currency":"CAD","period":"year","gross":null,"usd_annual":91451},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-05T14:49:57Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Bring your energy to Aggreko as Customer Engagement Lead based in Toronto, ON.\nWe're a global leader in providing energy solutions that help businesses grow and communities thrive.\nWe work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.\nWe’re looking for a Customer Engagement Lead to join our team in Toronto, ON. In this role, you will drive customer success by ensuring seamless project execution, fostering strong client partnerships, and championing service excellence across the organization. Serving as the key link between customers and internal teams, you will align operational delivery with client expectations, resolve challenges proactively, and identify opportunities to improve performance, retention, and long-term business growth.\nWhat you’ll do as:\nBuild and maintain trusted relationships with customers, serving as the primary point of contact and escalation lead for service-related matters.\nPartner with customers to understand business objectives, define project requirements, gather feedback, and deliver solutions that meet their evolving needs.\nLead the planning, setup, installation, and execution of customer projects while ensuring safety, quality, and successful outcomes.\nCollaborate with sales, contracts, operations, fleet, procurement, logistics, and technical teams to ensure projects are delivered on time, within scope, and to agreed service levels.\nOversee technicians and project teams, ensuring they have the training, equipment, resources, and support needed to perform safely and effectively.\nEnsure equipment readiness, availability, configuration, and deployment to support successful project execution.\nConduct site visits, audits, and inspections to verify compliance with safety, operational, and quality standards.\nAnalyze project performance, customer feedback, and service trends to identify efficiencies and drive continuous improvement initiatives.\nRepresent customer priorities internally, facilitating effective communication, issue resolution, and alignment across functional teams.\nSupport initiatives that improve service delivery, responsiveness, operational effectiveness, and overall business performance.\nMonitor key performance indicators related to service quality, retention, and issue resolution, providing actionable recommendations to leadership.\nPromote a culture of accountability, collaboration, and excellence that strengthens customer loyalty and supports sustainable growth.\nYou are:\n5+ years of experience in customer success, operations, account management, service delivery, or a related field.\nStrong understanding of operational processes and how they impact customer outcomes.\nProven ability to build relationships with customers and internal stakeholders at all levels.\nExperience using data and insights to identify opportunities and drive improvements.\nStrong problem-solving, communication, and influencing skills.\nAbility to manage multiple priorities in a fast-paced environment.\nDemonstrated ability to lead initiatives without direct authority.\nBilingual (English/French) required. Must be able to communicate professionally, both verbally and in writing, in both languages.\nHere’s what you’ll get:\nCompetitive salary and performance-based bonuses\nComprehensive benefits package\nOpportunities for professional development and career advancement\nA dynamic and inclusive work environment\nWe recruit the best talent. Apply now and help us keep the power on.\nSalary range: $110,000 - $130,000\nThis is an active vacancy, and we are currently seeking candidates for this position.\n[#LI-SM1]\nEqual employment opportunity\nWe welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.\nWe are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.","description_format":"text","description_chars":4285,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid","Energy Management"],"lifecycle":[{"event":"open","at":"2026-10-14T06:51:44Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.612,"p_room":0.75,"age_days":23,"expected_fill_days":29,"reasons":["conf:3","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":91451,"is_top_pay":false},"html_url":"https://alion.io/job/aggreko-customer-engagement-lead-2","json_url":"https://alion.io/job/aggreko-customer-engagement-lead-2.json","meta":{"generated_at":"2026-11-05T15:52:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20827,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1777109},"rest":"https://alion.io/mcp/rest/get_company?id=1777109"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faggreko-customer-engagement-lead-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faggreko-customer-engagement-lead-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faggreko-customer-engagement-lead-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aggreko-customer-engagement-lead-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faggreko-customer-engagement-lead-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2503480}},{"tool":"search_jobs","arguments":{"company":"aggreko.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2503480},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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