{"id":2503471,"url":"https://alion.io/job/aggreko-customer-engagement-lead","title":"Customer Engagement Lead","company":{"id":1777109,"name":"Aggreko","domain":"aggreko.com","url":"https://alion.io/company/aggreko-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":28,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Fort McMurray, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":117000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-27T09:20:32Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Bring your energy to Aggreko as Customer Engagement Lead based in Fort McMurray, AB.\nWe're a global leader in providing energy solutions that help businesses grow and communities thrive.\nWe work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.\nWe’re looking for a Customer Engagement Lead in our Fort McMurray, AB Service Center - a role that will help us to power progress for our customers serving as the key link between customers and internal teams, you will align operational delivery with client expectations, resolve challenges proactively, and identify opportunities to improve performance, retention, and long-term business growth.\nWhat you’ll do as:\nBased in our Fort McMurray, AB Service Center, reporting to the Operations Manager - Canada West.\nBuild and maintain trusted customer relationships, serving as the primary point of contact for service-related matters, issue resolution, and project execution.\nPartner with customers to understand business objectives and requirements, delivering solutions that support their evolving operational needs.\nLead the planning, installation, deployment, and execution of customer projects, ensuring safe, high-quality, and successful outcomes.\nCollaborate with sales, contracts, operations, fleet, procurement, logistics, and technical teams to deliver projects on time and to agreed service levels.\nOversee technicians and project teams, ensuring they have the training, resources, equipment, and support required to work safely and effectively.\nEnsure equipment readiness, availability, configuration, and deployment to support project and service delivery requirements.\nConduct site visits, audits, and inspections to ensure compliance with safety, operational, and quality standards.\nMonitor project performance, customer feedback, and key service metrics, identifying opportunities to improve efficiency, service quality, and customer satisfaction.\nRepresent customer priorities internally, fostering alignment and effective communication across cross-functional teams.\nPromote a culture of accountability, collaboration, continuous improvement, and operational excellence that drives customer loyalty and business growth.\nYou are:\n5+ Years of experience managing a team of 10+ technical employee, provide functional and technical support to the team in coordinating all activities within the assigned region\nMinimum of an associate’s degree or relevant years of experience preferably in the Power generation and HVAC industry\nProficiency in MS Office and prior experience with an ERP system\nExcellent interpersonal, teamwork, customer service and Leadership skills\nStrong organizational skills and Skilled at multi-tasking with flexibility and adaptability to changing schedules and shifting priorities\nManagement experience in a diverse and technical environment required\nHere’s what you’ll get:\nCompetitive salary and performance-based bonuses\nComprehensive benefits package\nOpportunities for professional development and career advancement\nA dynamic and inclusive work environment\nWe recruit the best talent. Apply now and help us keep the power on.\nThis is an active vacancy, and we are currently seeking candidates for this position.\n[#LI-SM1]\nEqual employment opportunity\nWe welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.\nWe are an equal opportunity employer. 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